production / technical support
Company: Randstad
Location: Saint Louis
Posted on: May 28, 2023
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Job Description:
production / technical support.
st louis , missouri
posted 5 days ago
job details
summary
$13.52 - $23.52 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1011730
job details
job summary:
Job Description:
Production Services is responsible for running the day to day
operations of the technology platform. Work activities specific to
Production Services roles include Problem/Incident Management,
Release/Deployment, Operational Readiness, Capacity/Availability
Management, Application Monitoring, Service Analytics and
Reporting, Production Governance, Triage, Associate Support,
Change/Configuration Management, etc.
The Production Services Analyst identifies possible production
failure scenarios, creates incident tickets, enhancements and/or
problem tickets in ticket tracking system, and communicates
effectively with development and internal business operations
teams. Identifies vulnerabilities and opportunities for
improvement, as well as maintain metrics to help develop analysis
that will drive improvement in all areas of Production
Services.
Creates and enhances administrative, operational and technical
policies and procedures, adopting best practice guidelines,
standards and procedures.
Takes ownership of escalations and perform trouble shooting,
analysis, research and resolution using advanced query and
programming skills.
Performs analytical, technical, and administrative work in
planning, installing, designing and supporting new and existing
equipment and software under moderate supervision. Resolves less
complex issues.
Consults with end users to determine optimal configuration of
equipment and applications.
Works on problems of minimal scope where analysis of situation or
data requires a review of identifiable factors.
Exercises judgment within defined procedures and practices to
determine appropriate action. Should have awareness and exposure to
basic technical principles, concepts and techniques. Competent to
work under supervision on less complex systems issues, in some
cases working from documentation.
Limited responsibility. Limited knowledge of business or Bachelor's
degree and/or 4 years' experience in Information Technology.
Experience in leading service suppliers / vendors in achieving
objectives with quality delivery and efficiencies. Must have the
ability to multi-task.
Must be skilled with Microsoft Word, PowerPoint, Excel and Outlook.
Must be willing and able to work during all hours of the day and
must occasionally be available on weekends.
function for which system is designed. Follows standard practices
and procedures in analyzing situations or data from which answers
can be readily obtained.
location: Saint Louis, Missouri
job type: Contract
salary: $13.52 - 23.52 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
qualifications:
Experience level: Experienced
Minimum 3 years of experience
Education: Bachelors
skills:
Keywords: Randstad, St. Louis , production / technical support, IT / Software / Systems , Saint Louis, Missouri
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