production / technical support

Company: Randstad
Location: Saint Louis
Posted on: May 28, 2023

Job Description:

production / technical support.

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  st louis , missouri
  
  
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  posted 5 days ago
  
  
  job details
  summary
  
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    $13.52 - $23.52 per hour
    
    
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    contract
    
    
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    bachelor degree
    
    
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    category computer and mathematical occupations
    
    
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    reference1011730
    
    
    job details
    job summary:
    Job Description:
    
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      Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
      
      
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      The Production Services Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
      
      
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      Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
      
      
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      Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
      
      
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      Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves less complex issues.
      
      
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      Consults with end users to determine optimal configuration of equipment and applications.
      
      
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      Works on problems of minimal scope where analysis of situation or data requires a review of identifiable factors.
      
      
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      Exercises judgment within defined procedures and practices to determine appropriate action. Should have awareness and exposure to basic technical principles, concepts and techniques. Competent to work under supervision on less complex systems issues, in some cases working from documentation.
      
      
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      Limited responsibility. Limited knowledge of business or Bachelor's degree and/or 4 years' experience in Information Technology. Experience in leading service suppliers / vendors in achieving objectives with quality delivery and efficiencies. Must have the ability to multi-task.
      
      
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      Must be skilled with Microsoft Word, PowerPoint, Excel and Outlook. Must be willing and able to work during all hours of the day and must occasionally be available on weekends.
      
      
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      function for which system is designed. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
      
      
      location: Saint Louis, Missouri
      job type: Contract
      salary: $13.52 - 23.52 per hour
      work hours: 8am to 5pm
      education: Bachelors
      responsibilities:
      
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      • The Production Services Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
        
        qualifications:
        
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          Experience level: Experienced
          
          
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          Minimum 3 years of experience
          
          
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          Education: Bachelors
          
          
          skills:
          
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          • Technical SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
            

Keywords: Randstad, St. Louis , production / technical support, IT / Software / Systems , Saint Louis, Missouri