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Resident Technology Specialist

Location: Saint Louis
Posted on: March 20, 2023

Job Description:

Overview Grow your career Here, you---ll find advanced training, opportunities for promotion, and great benefits --- all while making a real difference in the lives of seniors EmpowerMe Wellness --- and our subsidiary companies ONR and EverSpring Pharmacy --- are on a mission to improve the lives of seniors and all we serve We provide fully integrated on-site therapy, diagnostic lab testing, pharmacy services, and more at senior living communities nationwide. Our compassionate, experienced team of nearly 3,000 clinicians and professionals focus on health and wellness solutions in 36 states and counting. You can find out more about us at (Please note: ONR clinics will be transitioning to the EmpowerMe Wellness brand in 2023.) Responsibilities The Resident Support Specialist will focus on applying various techniques and effective troubleshooting methods to assist and educate seniors in learning how to use and navigate new technology devices. You will provide consultation, technology support, and training to seniors predominantly in-person at senior living communities. Our goal is to make an impact in the lives of seniors as they use technology to stay safe, connected, and engaged. Patience, clarity, and the ability to adapt to various levels of familiarity and competencies with technology is critical to the success of this position. Schedule and communicate through in-person (85%) and telephone (15%) sessions with seniors to help them feel empowered through the use of technology Provide seniors with key information and step-by-step processes regarding the use of technology Work with internal and external teams to monitor and manage a queue of technology questions, concerns, and requests to support seniors as needed Create and deliver educational technology training sessions to groups of seniors Provide keen attention to detail to ensure projects are a success through documentation, process improvement, and reporting Qualifications A bachelor---s degree is required A bachelor---s degree in a technology-related or social science field is preferred Work Experience/Qualifications: Strong aptitude for technology and teaching others Familiarity with customer support Experience working with seniors 65 a plus Work Environment and Physical Demands: Ability to travel frequently (85%) to resident community settings This position will require extensive in-state and out-of-state travel Continuous oral and written communication and listening skills Continuous computer and other technology device use Occasional bending, kneeling, lifting, pulling, and pushing up to 15 pounds

Keywords: EMPOWERME, St. Louis , Resident Technology Specialist, IT / Software / Systems , Saint Louis, Missouri

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