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Technical Support Analyst

Company: Open Systems Technologies
Location: Saint Louis
Posted on: September 25, 2022

Job Description:

Our client is looking for a Technical Support Analyst to join their team in St. Louis, MO. W2 contractOnsite in St. Louis, MO6 month plus (extensions are likely) It is a 4 day work week with 10 hour days. Starting at 4:30 AM to 2:30 pm. They would either be Sunday thru Wednesday or Wednesday through Saturday. We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement.It pays $25/hour. Duties:Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately. Manages service request queues and resolves daily hardware and software service and support requests. Adheres to established service level goals. Thoroughly document work performed in ticketing system.Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects Works under own initiative, prioritizes own work, and meets agreed timelines.Skills:Strong Customer service skillsExceptional work ethicPositive attitude,General knowledge of Microsoft Operating systems, Windows 10 and Microsoft OfficeGeneral knowledge of networking switches and data networks.General knowledge of IP telecommunications systems.General knowledge of printers3 years of recent Desk Side Support required with hands on experience

Keywords: Open Systems Technologies, St. Louis , Technical Support Analyst, IT / Software / Systems , Saint Louis, Missouri

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