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Technical Support Associate (100% ONSITE)

Company: Strategic Staffing Solutions
Location: Saint Louis
Posted on: September 25, 2022

Job Description:

Job Title: Technical Support AssociateLocation: ST. Louis, MO (100% ONSITE)Duration: 6 monthsTo apply: Please email your resume inWord Format -to -Kiana Rosebrough at:krosebrough@strategicstaff.com and Reference Job Order # 206925: orClick the Apply Button.Job Description:Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment, and production printers. Escalates unresolved issues in a timely manner. - -Configures and maintains Windows standard applications and networking software, diagnosing, and solving hardware and software problemsResponsibilities:

  • Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately.
  • Manages service request queues and resolves daily hardware and software service and support requests. - -Adheres to established service level goals. - -
  • Thoroughly document work performed in ticketing system.
  • Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures.
  • Works on site specific department projects and/or sub-projects Works under own initiative, prioritizes own work, and meets agreed timelinesSkills:
    • General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office General knowledge of networking switches and data networks.
    • General knowledge of IP telecommunications systems.
    • General knowledge of printers
    • 3 years of recent Desk Side Support required with Hands on ExperienceRequired Qualifications:
      • TECHNICAL SUPPORT
      • MICROSOFT OFFICE
      • NETWORKING
      • PRINTERS
      • TELECOMMUNICATIONS
      • TELECOMMUNICATIONS SYSTEMS
      • WINDOWS 10
      • IMAGING
      • LAN
      • MAINTENANCE
      • MICROSOFT WINDOWS
      • PCS
      • RETAIL SALESEducation:
        • -BS in IT or related field or equivalent experience
        • -1-3 Years PC/LAN Technical Experience

Keywords: Strategic Staffing Solutions, St. Louis , Technical Support Associate (100% ONSITE), IT / Software / Systems , Saint Louis, Missouri

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