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Fire/Security Technology Systems Specialist

Company: Missouri State Job Bank
Location: Saint Louis
Posted on: August 7, 2022

Job Description:

POSITION OVERVIEWProvides technical assistance on information technology systems for customers and company employees as directed by their manager. Primary emphasis will be to resolve customer and employee service calls over the telephone, via remote access or on site within timeframes established by their manager or the customer.FUNCTIONS OF THE JOBEssential FunctionsProvides technical assistance to customers and company employees in resolving service issues pertaining to Information Technology systems as assigned by their manager. Resolves customer and employee inquiries in a timely manner and to 100% customer satisfaction.Performs moves, adds and changes on customer's and company's Information Technology Systems that can be performed remotely or at Tech's site.Assures that our Information Technology services are rendered within acceptable limits of our customers or employees; escalates to their manufacturer and/or their manager if appropriate levels cannot be maintained.Responsible for ongoing maintenance of Information Technology Systems for our customers and company systems.Provides "in-person" and/or telephone support and/or remote access for customer and company information technology systems.Participates in the after-hours on-call rotation with the IT Team to help cover our customers during non-business hours.Adds and maintains users for the company's information technology systems as assigned by their manager.Participates in Team meetings, providing input and suggestions, and prepare minutes of discussion items.Monitors and reports licenses on applications to ensure compliance on a monthly basis.Utilizes technology to provide staff with a fast, accurate, and secure method of gaining access to information so they can service the customer in the fastest and most efficient manner possible.Obtains industry and/or manufacturer certifications as required by their manager; proactively reviews and assists their manager in the development of their own education and certification plan.Provides recommendations for and implements approved security policies for both all offices.Secondary FunctionsPerform all tasks as appropriately assigned or requested by their manager.Physical/Visual Activities or Demands:In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to sit, walk and talk or hear. The employee is occasionally required to reach with hands and arms.The employee must exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.Specific vision abilities required by this job include clarity of vision at 20 feet or more as well as 20 inches or less.Environmental/Atmospheric Conditions:In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this jobNormal office environmentSUPERVISORY DUTIESThis position has no supervisory responsibilities.POSITION QUALIFICATION REQUIREMENTSThe following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education:High School Diploma or G.E.D. EquivalentExperience(the following items are general guidelines but are not required to fulfill this positionPC Hardware Experience minimum two (2) years experience in the following:Assembly, troubleshooting, and maintenance of PCs and related hardware, ISA, PCI buses, Pentium and Intel-based systems, also including basic hardware expertise with hubs, switches, and various application-specific cards such as fax, T-1, DS-3, ISDN, RAID, etc., and specifically the Xiotech Magnitude.PC Software Experience minimum tw

Keywords: Missouri State Job Bank, St. Louis , Fire/Security Technology Systems Specialist, IT / Software / Systems , Saint Louis, Missouri

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