Technology Ambassador
Company: First Bank
Location: Saint Louis
Posted on: June 26, 2022
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Job Description:
Position DetailsCome be part of an innovative and exciting new
team focused on helping people connect with technology solutions
offered at First Bank. We are looking for individuals that love
using technology and sharing information to help customers save
time, save money and explore new ways to conduct day-to-day
banking. If you like:Helping people and providing exceptional
serviceUsing and learning technologyDemonstrating the benefits of
technology solutionsThe Technology Ambassador role may be for
you!The Technology Ambassador role will focus on facilitating
client education and ongoing utilization of ITMs and other online
technology within First Bank.What You Will Be DoingThe Interactive
Teller Machine, and the Virtual Banker supporting it, is a new
service delivery channel. Our users (clients and non-clients) will
need support as they see the solution for the first time.
Introducing users to this new channel along with our other digital
solutions is critical to achieve expected adoption rates. Provide
Lobby Leadership and "choreograph" the interaction of the users.
Engage clients as they enter the branch and learn about the purpose
of their visitPersonalize the experience by introducing the
technology to first-time ITM usersInstruct the user on how to
initiate an Interactive Teller sessionEducate users on the benefits
of the new technologyDiscuss capabilities and benefits of
ITM/Virtual BankingAnswer questions about technology, services and
branch transformationEducate and introduce other digital solutions
such as online banking, mobile banking and online account
openingEffectively address concerns to move past client
objectionsProvide assistance in drive-up (where
applicable)Communicate feedback and issues to improve client
experienceRole may involve working from multiple retail branch
locations on a rotation or in sequence based on technology rollout
and schedulesRole may involve interacting with clients in drive-up
locationsWhat Do You Need for this Position?High School diploma or
equivalent.Minimum of 1 year in customer service or equivalent
experience.Strong customer service orientation.Ability to maintain
a friendly, helpful and courteous attitude when working with
clients or co-workers under diverse conditions.Ability to
communicate effectively to various audiencesMulti-lingual, a
plusU.S. Military Veterans are encouraged to applyCore
CompetenciesService Orientation Consistently demonstrates a
"customer first" attitude. Ensures the customer has a complete and
satisfactory experience in terms of products/services rendered and
questions/concerns addressed.Communication Conveys information
clearly and concisely in written and verbal form. Listens
attentively to others and responds based on information
received.Optimism Maintains a positive view of what is possible.
Encourages people to overcome obstacles that arise, treating those
issues as minor in relation to the potential positive outcomes.
Change Champion Believes in and supports the vision for change. Is
a driving force behind change, promotes new ideas and removes
obstacles.About UsBe a part of a growing company that is truly
committed to its employees and clients. Consider joining the First
Bank family. As a member of our family, you are part of one of the
largest independent banks in the U.S. We are proud of our growth
and success over the past 100 years and look forward to a bright
and promising future.DiversityAt First Bank one of our biggest
strengths is the diversity of our people. Our mission is to
capitalize on the diversity of our associates and promote personal
and professional development throughout every area of the
organization. We encourage diversity by actively seeking employees
from various backgrounds, walks of life, and job skills. We
strongly encourage you to apply whenever a First Bank job
opportunity interests you. First Bank is a VEVRAA Federal
Contractor and an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or protected Veteran
status.Attn: Applicants interested in a San Francisco based
position: First Bank will consider qualified applicants with a
criminal history in a manner consistent with the San Francisco Fair
Chance Ordinance.
Keywords: First Bank, St. Louis , Technology Ambassador, IT / Software / Systems , Saint Louis, Missouri
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