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Systems Administrator

Company: Karpel Computer Systems Inc.
Location: Saint Louis
Posted on: May 15, 2022

Job Description:

JOB TITLE: System Administrator EMPLOYER: Karpel Solutions DEPARTMENT: IT REPORTS TO: Helpdesk Supervisor EFFECTIVE DATE: Click here to enter a date. SUMMARY: The System Administrators job is providing technical assistance and support related to computer systems, hardware, or software. To respond to queries, run diagnostic programs, isolate problem, determine and implement solutions. DUTIES AND RESPONSIBILITIES:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Maintain daily performance of network systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Office 365, Azure, SharePoint, Intune, etc...
  • Follow up with customers to ensure issue has been resolved.
  • Work daily to create an exceptional experience for all who contact the Help desk.
  • Assist with various phone (LAN and Mobile) issues.
  • Track support incidents using IT Ticketing System.
  • Identify trends and propose solutions that head-off recurring and future issues.
  • Other duties as assigned by the Help desk Manager. QUALIFICATIONS:
    • Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, and a comfort level with troubleshooting these topics patiently over the telephone.
    • Knowledge of troubleshooting Office 365, Azure AD, Intune, MFA, Active Directory, Spam filtering, Virus remediation, Phishing remediation, and SharePoint.
    • Ability to clearly communicate highly complex matters and concepts to a target audience and forum.
    • Team player with the ability to conduct work with utmost confidentiality and professionalism.
    • Ability to close 12 to 15 trouble tickets per day.
    • Excellent communication skills with a customer service orientation and an ability to work well with all levels of the organization.
    • Able to manage, resolve and/or escalate areas of conflict with cross-functional issues.
    • Able to demonstrate professional and empathetic behavior in the resolution of both routine and complex customer problems.
    • Manage multiple high priority initiatives in a fast paced, highly technical environment.
    • Ability to present ideas in a user-friendly language.
    • Ability to travel once or twice a year.
    • Highly self-motivated and directed.
    • Keen attention to detail. Desired Certifications:
      • Microsoft Office 365 - Modern Desktop Administrator Associate
      • Microsoft Office 365 - Identity and Services
      • Microsoft Office 365 - Mobility and Security
      • Microsoft Office 365 - Security Administrator Associate
      • Any MCP or MCSA in Server 2012, 2016, or 2019
      • CompTIA A+, Network+, Server+, Cloud+, Security+ COMPETENCIES:
        • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
        • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
        • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
        • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
        • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
        • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
        • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
        • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
        • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
        • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
        • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
        • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
        • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
        • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
        • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
        • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
        • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
        • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
        • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
        • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
        • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
        • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
        • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
        • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT:
          • Occasionally/Frequently/Continually required to stand
          • Occasionally/Frequently/Continually required to walk
          • Occasionally/Frequently/Continually required to sit
          • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
          • Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl
          • Occasionally/Frequently/Continually required to talk or hear
            Monday - Friday 1p - 10p CST
            Monday - Friday 8a - 5pm CST
            Sunday - Thursday 10p - 7am CST



            PI174915678

Keywords: Karpel Computer Systems Inc., St. Louis , Systems Administrator, IT / Software / Systems , Saint Louis, Missouri

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