Business Analyst (Telephony)

Company: Kforce Technology
Location: Saint Louis
Posted on: April 9, 2021

Job Description:

RESPONSIBILITIES:Kforce has client in search of a Business Analyst with call center/telephony experience in Saint Louis, MO for a 6 month + contract with options to extend. Duties:

• Elicit, analyze, and validate the business needs of various stakeholders
• Collaborate with project sponsors to determine project scope and vision
• Conduct interviews to gather user requirements
• Work with stakeholders and project team to prioritize collected requirements
• Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team
• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted
• Manage and track the status of requirements throughout the project lifecycle; Enforce and redefine as necessary
• Communicates changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood Job Requirements:REQUIREMENTS:
  • 2+ years of experience as a Business Analyst
  • Needs to understand telephony
  • Jira
  • Critical thinking required/no code writing or SQL
  • Hands-on experience with requirements gathering, analysis, and documentation
  • Experience on a Contact Center Technology preferred
  • Strong interpersonal skills especially interviewing
  • Strong communication skills Preferred skills:
    • High preference for someone who is currently working in, or has recent experience in, a call center environment; This is so they have ability to understand first-hand knowledge
    • Agile methodology experience Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, St. Louis , Business Analyst (Telephony), IT / Software / Systems , Saint Louis, Missouri