Remote WordPress Technical Support and Customer Service Nerd
Company: VirtualVocations
Location: Saint Louis
Posted on: April 9, 2021
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Job Description:
A website security and support company needs applicants for an
opening for a Remote WordPress Technical Support and Customer
Service Nerd. Core Responsibilities Include: Answering customer
support inquiries on a wide range of topics, all related to our
WordPress Support Plans Providing plugin recommendations and best
practice advice E-mailing with clients throughout the day, triaging
incoming support requests, helping onboard new clients, and
checking on conversations in our private Facebook group for clients
Qualifications for this position include: Demonstrated excellent
customer service skills Proven advanced or excellent WordPress
skills Failiarity and experience with troubleshooting, basic CSS,
PHP, WordPress Theme Customization General understanding of web
hosting, and domain & DNS setup/management Demonstrated comfort in
Browser Developer Tools Ability to help with other maintenance
tasks, including running plugin updates on our clients' sites
Keywords: VirtualVocations, St. Louis , Remote WordPress Technical Support and Customer Service Nerd, IT / Software / Systems , Saint Louis, Missouri
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