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Senior Application Software Engineer (Contact Center Solutions)

Company: Centene Corporation
Location: Saint Louis
Posted on: February 24, 2021

Job Description:

Position Purpose:

  • Design, build, test and maintain scalable and stable off the shelf application or custom built technology solutions to meet business needs. Act as a subject matter expert for Application Software developers and Engineers.
  • Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements.
  • Meet with business partners to understand business needs.
  • Responsible for overall design of the solution.
  • Conduct root cause analysis and advanced performance tuning for complex business processes and functionality. Education/Experience:
    • Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
    • 3+ years of related experience.
    • Strong working knowledge of Eclipse, JAVA, VoiceXML, Avaya Orchestration/Dialog Designer or other IVR development tools, and Voice Portal.
    • Healthcare experience strongly preferred, requires demonstrated understanding of business process as it relates to experience in the field.
    • Preferred: VUI Design, grammar development (including Spanish). Preferred Experience:
      • IVR Development, Application Deployment, Avaya PBX engineering, AWS connect knowledge, knowledge of other IVR/ACD systems ( Aspect, Genesys, AWS connect )
      • In depth understanding of Avaya Aura Orchestration Designed, Avaya Experience Portal and Avaya tools and technologies.
      • Experience in Avaya Communication Manager ACD/VDN/Vectoring a plus. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. - provided by Dice

Keywords: Centene Corporation, St. Louis , Senior Application Software Engineer (Contact Center Solutions), IT / Software / Systems , Saint Louis, Missouri

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