Technology Operations Manager - AvaStars
Location: Saint Louis
Posted on: January 14, 2021
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Job Description:
General Purpose of the Position
The Technology Operations Manager is responsible for support,
administration, maintenance & configuration of software and
hardware technology for both Retail Interactive Kiosks and
corporate business infrastructure.
Work with external partners to develop and administer IT/Technology
systems
Help Manage Amazon AWS hosted services environment (AD, SQL, S3,
Web, RenderFarm, Fulfillment, Admin, etc)
Develop and Manage Technology Service Desk operations for internal
and retail business support. (Performs all help desk related
activities.)
Help Manage communications systems (Office 365 / Google / Dropbox /
etc).
Manage Astrix/Digium ? IP Phone System (including Retail Locations,
Corporate, IVR, Mobile) & Phone lines
Manage Internet & Mobile Device phone/Data plans (Charter, Verizon,
AT&T, Etc)
Manage Cloud Authentication System (Auth0) for
Retail/Web/Mobile
Manage Logging System (Logentries.com)
Manage Internet Domains (GoDaddy) & SSL certs
Manage Corporate Infrastructure (Services/printers/etc)
Manage Avalara Avatax system
Manage SAmanage (IT Asset Management / Service Desk / Risk logging)
system.
Engineering and Administration of IT/Technology systems, including
hard disk image preparation, cloning, patching/updating, and
configuring PCs/Devices and infrastructure
Assisting in the planning, preparing/stating, building, shipping,
installation and support of Retail Interactive Kiosks.
Continuous learning by becoming highly knowledgeable about all of
our entire infrastructure both local and in the cloud
Willingness to travel up to 15%
Will to perform duties beyond what is prescribed herein as
required
Analyzing, troubleshooting, and repairing desktops, servers and
network devices
Entering and resolve ?Service Desk? trouble tickets
Providing Technology Support as needed
Capture and create Knowledge Base information
Cataloging all IT Assets, agreements, etc?
Ability to lift up to 70 lbs.
Proficient in documenting work procedures
Excellent problem-solving, inter-personal, presentation and
telephone skills
Ability to be self-sufficient and self-motivated
Training - schedules and/or assists in the development/delivery of
training in the use of standard hardware and software for our store
ambassadors.
Identify technology improvements and direction as directed by
Management
Requirements
5+ Years of IT/Technology technical experience
Help Desk / Service Desk experience (ticketing systems, phone
support, etc)
Small projects management experience
Microsoft Word, Excel, Powerpoint or equivalent communication
tools
Experience installing, updating, customizing windows operating
systems.
Powershell or scripting experience a plus.
IP Networking / Routing knowledge or experience
Prior experience managing people We are an equal employment
opportunity employer and will consider all qualified candidates
without regard to disability or protected veteran status.
Keywords: , St. Louis , Technology Operations Manager - AvaStars, IT / Software / Systems , Saint Louis, Missouri
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