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Technology Operations Manager - AvaStars

Location: Saint Louis
Posted on: January 14, 2021

Job Description:

General Purpose of the Position


The Technology Operations Manager is responsible for support, administration, maintenance & configuration of software and hardware technology for both Retail Interactive Kiosks and corporate business infrastructure.



Work with external partners to develop and administer IT/Technology systems



Help Manage Amazon AWS hosted services environment (AD, SQL, S3, Web, RenderFarm, Fulfillment, Admin, etc)



Develop and Manage Technology Service Desk operations for internal and retail business support. (Performs all help desk related activities.)



Help Manage communications systems (Office 365 / Google / Dropbox / etc).


Manage Astrix/Digium ? IP Phone System (including Retail Locations, Corporate, IVR, Mobile) & Phone lines



Manage Internet & Mobile Device phone/Data plans (Charter, Verizon, AT&T, Etc)



Manage Cloud Authentication System (Auth0) for Retail/Web/Mobile


Manage Logging System (Logentries.com)


Manage Internet Domains (GoDaddy) & SSL certs


Manage Corporate Infrastructure (Services/printers/etc)


Manage Avalara Avatax system


Manage SAmanage (IT Asset Management / Service Desk / Risk logging) system.



Engineering and Administration of IT/Technology systems, including hard disk image preparation, cloning, patching/updating, and configuring PCs/Devices and infrastructure



Assisting in the planning, preparing/stating, building, shipping, installation and support of Retail Interactive Kiosks.



Continuous learning by becoming highly knowledgeable about all of our entire infrastructure both local and in the cloud



Willingness to travel up to 15%


Will to perform duties beyond what is prescribed herein as required


Analyzing, troubleshooting, and repairing desktops, servers and network devices


Entering and resolve ?Service Desk? trouble tickets


Providing Technology Support as needed


Capture and create Knowledge Base information


Cataloging all IT Assets, agreements, etc?


Ability to lift up to 70 lbs.


Proficient in documenting work procedures


Excellent problem-solving, inter-personal, presentation and telephone skills


Ability to be self-sufficient and self-motivated


Training - schedules and/or assists in the development/delivery of training in the use of standard hardware and software for our store ambassadors.


Identify technology improvements and direction as directed by Management


Requirements


5+ Years of IT/Technology technical experience


Help Desk / Service Desk experience (ticketing systems, phone support, etc)


Small projects management experience


Microsoft Word, Excel, Powerpoint or equivalent communication tools


Experience installing, updating, customizing windows operating systems.


Powershell or scripting experience a plus.


IP Networking / Routing knowledge or experience


Prior experience managing people We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , St. Louis , Technology Operations Manager - AvaStars, IT / Software / Systems , Saint Louis, Missouri

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