StLouisRecruiter Since 2001
the smart solution for St. Louis jobs

Technical Service Engineer (Morristown/Somerville NJ and surrounding areas)

Company: Mallinckrodt Pharmaceuticals
Location: Saint Louis
Posted on: November 21, 2020

Job Description:


Mallinckrodt is a global leader in advancing the science of critical therapy treatment. We are seeking to expand our team with talented leaders and professionals. Mallinckrodt offers a range of opportunities to work and grow in an organization built around innovation and centered on patients.

The Technical Service Engineer will be responsible for maintaining, repairing and servicing equipment in an assigned geography and other areas as needed. On-going training and support will be provided to the Technical Services Engineer. Our product is positioned to grow and the service organization will be required to mirror that growth with customer support.


* The incumbent will provide direct on-site assistance to customers within assigned geography and other areas as needed.

* Will have the ability to work in a hospital environment, mainly within large academic hospital outpatient areas.

* Manage instrument installations in conjunction with the clinical service team, territory manager and the customer.

* Responsible for managing service operations to meet or exceed key performance indicators (KPIs) established by management; this includes oversight of third party provider, who performs most of service activities including scheduled preventative maintenance, upgrades on hardware and software, and basic unscheduled repairs.

* Troubleshoot technical problems with the product s instruments including working collaboratively to assist other engineers when help is needed.

* Timely and accurate completion of documentation, as required by SOP.

* Ensure compliance with regulatory and health care compliance guidelines, and company policies.

* This position will require frequent travel within assigned territory (and sometimes outside assigned area).

* Responsible for troubleshooting problems related to field complaint activity, determining the level of complexity, identifying and understanding situations, opportunities, initiatives, and takes appropriate action to ensure resolution in a timely manner.

* Provide real-time telephone technical support to hospital or clinical based biomedical engineers and third party service engineers.

* Co-travel with third party engineers to enhance skills and evaluate performance.

* Communicate with customers via phone, email to arrange service/repair calls.

* Confirm resolution of technical support complaints/issues and provide follow-up as appropriate to the reporter.

* Keep abreast of new company products and services, providing technical expertise and end user input as required.

* Work with management on customer service initiatives.

* Provide technical feedback to customers upon request

* Significant travel, some overnight (up to 80%), could be last minute.

* Morristown/Somerville NJ and surrounding areas




Bachelor s degree preferred in medical technology, biomedical engineering or related field. Military electronics training/certification preferred. Technical certificates considered.


Minimum of 2 or more years experience in maintenance of equipment, preferably in the field of Medical Devices


Preferred Skills/Qualifications:

Familiarity with Quality Systems and ISO regulations (cGMP, ISO) Basic computer skills with proficiency in Microsoft office applications

Writing skill necessary to effectively communicate technical /clinical information to others

Verbal skills to clearly and concisely communicate information to customers

Experience with SAP, Master Control or like database.

Computer literacy is required

Strong customer focus and teamwork aptitude with well-developed interpersonal, communication and listening skills

Analytical and technical mind-set with demonstrated troubleshooting skills Ability to handle multiple activities, with flexibility to adapt to urgent situations

Must be capable of individual initiative to prioritize and coordinate service activities and travels with direct colleagues

Organize and express ideas clearly both verbal and written Enthusiastic, dedicated and committed approach to work

Experience in a regulated, and/or global environment is highly desired.

Sound organizational and prioritization skills

Ability to work with and establish solid relationships with diverse groups of individuals both inside and outside of the organization.

Ability to work effectively with multi-functional teams


Will interface regularly with several functional areas within the company, including but not limited to, Customer Care, Service and Support, R&D Engineering, Sustaining Engineering, Sales, Marketing, and Medical Affairs teams (CS, MSL)


Home office working conditions. Significant travel may be necessary for servicing customer needs


Mallinckrodt Pharmaceuticals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetics. In addition to federal law requirements, Mallinckrodt Pharmaceuticals complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Mallinckrodt Pharmaceuticals, St. Louis , Technical Service Engineer (Morristown/Somerville NJ and surrounding areas), IT / Software / Systems , Saint Louis, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Mid-Level Software Engineers
Description: The Boeing Company is currently seeking Mid-Level Software Engineers Level 3 for roles located in St. Louis, MO. These positions will focus on supporting the Boeing Defense, Space Security BDS business (more...)
Company: BOEING
Location: Saint Louis
Posted on: 11/28/2020

12T Technical Engineer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Technical Engineers pen the plans that lead construction crews to success. As a Technical Engineer in the Army National Guard, you will (more...)
Company: Army National Guard
Location: Springfield
Posted on: 11/29/2020

SLAM ER Flight Software Engineer (Entry-Level)
Description: The Boeing Company is currently seeking a motivated Entry-Level Flight Software Engineer to start a career in embedded real-time software. In this position, you will develop, integrate, test, and deliver (more...)
Company: BOEING
Location: Saint Charles
Posted on: 11/28/2020

Sr. Architect, IT MOBILE
Description: JOB SUMMARY br Provide senior technical leadership, guidance, and support in formulating strategic technology approaches and systems architecture for Charter's enterprise systems. This position is responsible (more...)
Location: Saint Louis
Posted on: 11/29/2020

Entry Level Computer Programmer
Description: As the fastest growing employer of emerging tech talent across the U.S, Revature looks to hire over 300 innovative Entry Level Computer Programmers in the next 4 weeks.One day someone is going to ask (more...)
Company: Revature
Location: Saint Louis
Posted on: 11/29/2020

Product Tester (from home) - Part-Time, No Exp Req. $25-$45/hr
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Saint Charles
Posted on: 11/29/2020

BI ETL Developer II
Description: JOB SUMMARY br As part of the Business Intelligence team, the ETL Developer II plays a key role in designing, developing and supporting new and existing BI solutions for our users. The ETL Developer's (more...)
Location: Saint Louis
Posted on: 11/29/2020

Senior Software Engineers
Description: The Boeing Company is currently seeking Senior Software Engineers Level 4 for roles located in St. Louis, MO. These positions will focus on supporting the Boeing Defense, Space Security BDS business (more...)
Company: BOEING
Location: Saint Louis
Posted on: 11/28/2020

Healthcare - Progress DB / OpenEdge BL Developer - Plano, TX or St. Louis, MO
Description: Req ID: 107943 br br br br NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and (more...)
Company: NTT Data Inc
Location: Saint Louis
Posted on: 11/29/2020

Application Developer-Java
Description: Implementation of a new work flow in Atlas LIMS.Required Skills and Experience--- Bachelor's degree in Computer Science or another related field--- 3-5 years of
Company: Envision LLC
Location: Saint Louis
Posted on: 11/29/2020

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

St. Louis RSS job feeds