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SAP Service delivery manager

Company: SpringShine Consulting, Inc.
Location: Saint Louis
Posted on: January 17, 2020

Job Description:

Hello, Hope you are doing good, I have the below open position with our client, please find and let me know your interest along with updated copy of resume and best contact number to discuss further . Looking forward to working with you Role:: SAP Service Delivery Manager Location: St. Louis, MI Duration: 6-8 Months Local or Relocation Candidates SAP Service Delivery Manager (Super URGENT). The right candidate will be evaluated by the SI and then immediately submitted to Customer for Interview. Seeking a self-motivated and customer-focused individual who has a strong analytical mindset to present the service health of each SAP-based services (FICO, BW, HANA etc) and interpret the ticket data to the actionable tasks to improve overall customer experiences. He/She will work closely with the support personnel of all SAP applications and document support processes, monitor the performance, and build an escalation process to help customers during the critical month-end period. Conduct a monthly review meeting with Business Process Analysts to identify the lesson learned of the month to improve the next month-end and find the root cause for long-term process improvement. Minimum 5-7 years' experience in SAP support and service management. Experience in tracking service metrics and create user-friendly reports for a large audience. Excellent interpersonal skills to communicate with business stakeholders and technology teams effectively with time differences and geographic distances. Analytical skills to interpret the statistics to actionable items. Customer-focused mindset and be responsible for customer satisfaction. Ability to set and track KPIs and present the results regularly to share the service level. Thanks & Regards, PRADEEP REDDY Talent Acquisition Specialist Phone: 949-668-0971 / 949-392-5632 Email: - provided by Dice

Keywords: SpringShine Consulting, Inc., St. Louis , SAP Service delivery manager, IT / Software / Systems , Saint Louis, Missouri

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