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Customer Service Advisor

Company: Clae Goldman Team
Location: Saint Louis
Posted on: July 5, 2024

Job Description:

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities:

--- Ensure customer account information is up-to-date
--- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
--- Communicate frequent customer suggestions to the team to troubleshoot
--- Record customer interactions and follow up on their experience with our company
--- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
--- Educate potential customers about the advantages of community solar and how it can reduce their energy costs while supporting clean energy initiatives.
--- Generate leads through various channels such as cold calling, door-to-door outreach, community events, and referrals.
--- Conduct initial consultations with potential customers to understand their energy consumption patterns and determine their eligibility for the program.
--- Provide personalized recommendations to customers based on their energy needs and preferences.
--- Assist customers with the enrollment process, including completing necessary paperwork and facilitating communication with utility companies.
--- Maintain accurate records of customer interactions, sales activities, and enrollment status.
--- Collaborate with internal teams to ensure smooth customer onboarding and ongoing support.
--- Stay updated on industry trends, regulatory requirements, and competitor offerings to effectively communicate value propositions to customers.
--- Participate in training sessions and professional development opportunities to enhance product knowledge and sales skills.
--- Represent the Goldman Team in a professional manner and uphold our commitment to customer satisfaction and environmental sustainability.

Qualifications:

--- High school diploma, G.E.D. or equivalent
--- Experience working in a customer-oriented atmosphere
--- Excellent active listening, interpersonal, and communication skills



About Company:
Our dedicated team strives every day to provide our clients with the best services. Here at Clae Solutions, we take our job seriously and tailor our clients' policies to fit their needs.



Join our team and apply today!

Keywords: Clae Goldman Team, St. Louis , Customer Service Advisor, Hospitality & Tourism , Saint Louis, Missouri

Click here to apply!

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