Banquet Manager
Company: Hilton St. Louis Frontenac
Location: Saint Louis
Posted on: March 18, 2023
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Job Description:
Job Details
Job Location: Hilton Saint Louis Frontenac - Saint Louis, MO
Salary Range: Undisclosed
Description
PURPOSE :
Manage Banquet service operations to achieve customer satisfaction,
quality service and compliance with corporate/franchiser policies
and procedures while meeting/exceeding financial goals. Position is
responsible for long and short term planning and day-to-day
operations of the Banquet section. Recommends policy and procedural
changes. Implements and monitors the section's budget and manages
expenses within approved budget constraints.
ESSENTIAL FUNCTIONS:
- Analyze Banquet Event Orders, communicate effectively with
customers, managers and associates to ensure that all room set-ups,
equipment, supplies, staffing and menus meet/exceed customer's
expectations.
- Review all schedules, equipment, supplies and organize work flow
to ensure a quality event to customers on a daily basis
- Monitor and control Banquet budget (i.e. labor costs, beverage
costs, supplies and equipment) and coordinate with event budgets to
maximize revenue and minimize expenses while providing quality
guest service.
- Implement company programs (OLS/Franchiser) and resolve daily,
operational problems through consistent monitoring of Banquet
operations to ensure compliance with safety and security
regulations, LSOPs and SOPs and to ensure an optimal level of
service, quality and hospitality.
- Supervise Human Resources in the Banquet area to retain and
motivate associates; hire, train, develop, empower, coach and
counsel, conduct performance and salary reviews, resolve problems,
provide open communication vehicles, recommend discipline and
termination, as appropriate.
NON-ESSENTIAL FUNCTIONS :
- Perform special projects and other responsibilities as
assigned.
- Participate in hotel committees, MOD program and task force
assignments .
OTHER PERSONNEL ISSUES:
- Abide by payroll policies, procedures (punch in/punch out), Meals
and Rest Periods policy and OLS Rules of Conduct.
- Demonstrate a working knowledge of all hotel safety and security
procedures as required maintaining a secure and safe environment
for employees as well as guests.
- Report any unusual occurrences and/or request to the General
Manager.
- Read and abide by all the regulations and rules of conduct stated
in the employee handbook.
Keywords: Hilton St. Louis Frontenac, St. Louis , Banquet Manager, Hospitality & Tourism , Saint Louis, Missouri
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