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Customer Service Representative / Call Center Dispatch

Company: Auto Club of Missouri
Location: Saint Louis
Posted on: January 15, 2022

Job Description:

Customer Service Representative / Call Center DispatchJoin our AAA Emergency Roadside Dispatcher Team!Call Center Dispatch Opportunity at our St. Louis, MO office!Starting at $15.32/hour + Bonus Incentives!!!Full TimeSwing Shift HoursAdditional Shift & Weekend Differential!!!Paid Training: Class starts November 8th, 2021!!!As an Emergency Roadside Dispatcher for AAA Missouri you are bringing your passion for helping others to a best-in-class organization that is delivering legendary service to our members. You will have approximately 6-8 weeks of paid training at our office located at 12901 N. Forty Drive, St. Louis, MO 63141 to prepare you to provide legendary service to our members!AAA Dispatchers process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations.

  • Work directly with 350+ independent contract stations facilitating service delivery to members.
  • Process both inbound and outbound calls from members and independent contract stations within a fast-paced call center environment.
  • Exceed member expectations by demonstrating concern for member safety.
  • Keep members informed of the status and progress of their requests utilizing various internal dispatching applications.
  • Effectively diffuse high-tension situations.
  • A passion for helping people and exceeding their expectations.
  • The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.
  • Ability to succeed in a structured, goal-oriented environment.
  • Commitment to completing the entire 6-8 weeks of the training schedule without interruption.Prior Dispatch experience within a high-volume environment is preferred. Along with excellent written/verbal/computer skills. High School diploma, GED or equivalent. Successful completion of Auto Club pre-employment assessments, background and drug screenings.Remarkable benefits:
    • Health coverage for medical, dental, vision
    • 401(K) saving plan with company match AND Pension
    • Tuition assistance
    • PTO for community volunteer programs
    • Wellness program
    • Employee discountsThe Automobile Club of Missouri is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity Employer

Keywords: Auto Club of Missouri, St. Louis , Customer Service Representative / Call Center Dispatch, Hospitality & Tourism , Saint Louis, Missouri

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