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Customer Service/Dispatch Position

Company: Burnes-Citadel Security Company
Location: Saint Louis
Posted on: November 22, 2021

Job Description:

Located in and servicing St. Louis and the surrounding area, we have been a leader in life safety and security systems since 1973. Our company is locally owned and has been built on a foundation of hard work, integrity and teamwork. Our goal is to provide our commercial and residential clients with quality, innovative and cost effective solutions.Our primary services include intrusion detection, fire/life safety, access control, video surveillance and U.L. Listed monitoring services.Responsibilities:

  • Provide quality customer service to current residential and commercial clients
  • Dispatch and schedule field service technicians for install, inspection, preventative maintenance, and repairs
  • Troubleshoot system errors/issues
  • Research and provide resolutions/solutions to customer inquiries and issues
  • Update account information, renew/upgrade "monitoring" contracts
  • Take and close basic sales requests
  • Manage parts inventory
  • Complete sales and service paperwork
  • General data entry and administrative paperworkRequirements:
    • 2+ Years Experience with customer service, troubleshooting, or technician dispatching in a similar industry
    • The desire to build relationships with clients, provide, and suggest helpful technical and service-related solutions and suggestions
    • Comfortable with the responsibility of answering, directing, and managing all incoming calls from clients and company employees
    • Excellent organizational and data-entry skillsBenefits:
      • Starting hourly pay $18-$20 (pending on experience) + the opportunity for commission and bonuses ($200-$700/month)
      • 75% Employer paid health and dental insurance
      • Paid holidays and PTO
      • Employer matched 401k
      • 40 hour workweek with no or very little OT (8:30-5:00 M-F)
      • Family/Employee-centric work environment with a solid, local employer
      • Opportunity to earn more responsibility within your role and the organization

Keywords: Burnes-Citadel Security Company, St. Louis , Customer Service/Dispatch Position, Hospitality & Tourism , Saint Louis, Missouri

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