Customer Service/Dispatch Position

Company: Burnes-Citadel Security Company
Location: Saint Louis
Posted on: November 22, 2021

Job Description:

Located in and servicing St. Louis and the surrounding area, we have been a leader in life safety and security systems since 1973. Our company is locally owned and has been built on a foundation of hard work, integrity and teamwork. Our goal is to provide our commercial and residential clients with quality, innovative and cost effective solutions.Our primary services include intrusion detection, fire/life safety, access control, video surveillance and U.L. Listed monitoring services.Responsibilities:

• Provide quality customer service to current residential and commercial clients
• Dispatch and schedule field service technicians for install, inspection, preventative maintenance, and repairs
• Troubleshoot system errors/issues
• Research and provide resolutions/solutions to customer inquiries and issues
• Update account information, renew/upgrade "monitoring" contracts
• Take and close basic sales requests
• Manage parts inventory
• Complete sales and service paperwork
• General data entry and administrative paperworkRequirements:
  • 2+ Years Experience with customer service, troubleshooting, or technician dispatching in a similar industry
  • The desire to build relationships with clients, provide, and suggest helpful technical and service-related solutions and suggestions
  • Comfortable with the responsibility of answering, directing, and managing all incoming calls from clients and company employees
  • Excellent organizational and data-entry skillsBenefits:
    • Starting hourly pay $18-$20 (pending on experience) + the opportunity for commission and bonuses ($200-$700/month)
    • 75% Employer paid health and dental insurance
    • Paid holidays and PTO
    • Employer matched 401k
    • 40 hour workweek with no or very little OT (8:30-5:00 M-F)
    • Family/Employee-centric work environment with a solid, local employer
    • Opportunity to earn more responsibility within your role and the organization

Keywords: Burnes-Citadel Security Company, St. Louis , Customer Service/Dispatch Position, Hospitality & Tourism , Saint Louis, Missouri