Customer Service Representative

Company: Mindlance : Healthcare Client
Location: Saint Louis
Posted on: November 22, 2021

Job Description:

Title: Customer Service RepLocation: St. Louis, MODuration: 5 Months contractWork Timings Must be available to work any 8 hour shift 6 AM - 10 PM, Training is for first 5 weeksResponsibilities: Receive and place telephone calls. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures.Documentation abilities to capture details of customer interactions. Ability to work with team metrics and meet/exceed them. Previous experience desired, call center environment, solid interpersonal customer service and interaction.Thanks,Abirami - Team LeadJob Type: ContractExperience:

• working in a call center environment: 1 year (Required)Education:
  • High school or equivalent (Required)Location:
    • St. Louis, MO (Required)

Keywords: Mindlance : Healthcare Client, St. Louis , Customer Service Representative, Hospitality & Tourism , Saint Louis, Missouri