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Customer Service Representative/2nd Shift FT - Access Securepak - St. Louis, MO

Company: Keefe Group, LLC
Location: Saint Louis
Posted on: November 22, 2020

Job Description:

DESCRIPTION



* Training Schedule: 8am to 4pm Monday Friday for two weeks (paid training)

* Starting pay is $13.45/hr with opportunity to earn monthly bonus based on performance

* Opportunity to work from home based on performance and availability

Must have availability to work from 2:00pm to 11:00pm

PRIMARY RESPONSIBILITIES:

* Provide inbound customer service phone support to Access Securepak and Access Corrections customers.

* Process customer orders, deposits, track shipments and answer customer questions

* Process a variety of administrative tasks as a result of the customer call

* Consistently meet establish performance metrics and quality standards

* Complete other duties assigned by management



MINIMUM REQUIREMENTS



BASIC QUALIFICATIONS:

* Must be at least 18 years old

* High school diploma or GED equivalent

* Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays

* Ability to attend two week training from 8am to 4pm Monday through Friday

* Must pass drug test, background check and have satisfactory credit check

* Basic computer navigation skills and ability to toggle between different computer screens and programs

OTHER QUALIFICATIONS:

* Prior customer service experience

* Excellent verbal and written communication skills

* Professional and upbeat telephone voice

* Ability to type 30 wpm

Required Language: English

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and preform pre-employment substance abuse testing and background screening.

#KFG..

Keywords: Keefe Group, LLC, St. Louis , Customer Service Representative/2nd Shift FT - Access Securepak - St. Louis, MO, Hospitality & Tourism , Saint Louis, Missouri

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