Mortgage Customer Service Specialist (St. Louis, MO)

Company: SolomonEdwards
Location: Saint Louis
Posted on: September 16, 2020

Job Description:

This is a Contract-to-Hire role to begin immediately.Strong Customer Service experience is required.2 - 3 years mortgage fulfillment experience is required.Must exhibit high energy and strong communication (particularly verbal) skills, and be very comfortable in customer-facing role over the telephone.Must be a team player with strong attention to detail and able to work independently.Must possess proven track record at delivering timely and accurate information in a fast-paced environment.Must exercise excellent critical thinking, problem solving, mathematical skills and sound judgment.Must possess effective time management skills to deliver work on time.Must demonstrate proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).Financial Services and mortgage (if possible) industry experience is preferred.General understanding of applicable Federal, State and Local regulations is preferred.Call Center experience is a plus.Must be local to St. Louis, MO.Interviews are immediate.--Banking client seeks dynamic Customer Service professionals with mortgage fulfillment experience to provide a Single Point of Contact (SPOC) to mortgage loan customers throughout the origination process. This is a customer facing role and requires high energy and strong communications skills. Ideal candidates will have a strong understanding of originations through funding.The work will initially be done remotely and then move onsite once business has normalized. For this reason, only candidates local to the St. Louis, MO area will be considered.Responsibilities:Act as SPOC (Single Point of Contact) for mortgage applicants from processing through closing.Perform complex data and document validation, troubleshoot third part orders (title, appraisal, hazard, flood cert, credit, etc.), complete appraisal eligibility tasks, evaluate loan applications for compliance with product guidelines, evaluate loan applications for regulatory compliance.Requirements:Minimum 2 years' experience in a mortgage fulfillment role (loan administration, processing and/or junior underwriting preferred).Must have strong knowledge of key mortgage documents and conventional origination basic requirements.Strong communication skills, particularly verbal, and very comfortable in customer facing role over the telephone.Knowledge of Fannie Mae AUS is preferred.Experience with Encompass is preferred.The work will initially be done remotely and then move onsite once business has normalized. For this reason, only candidates local to the St. Louis, MO area will be considered.--SolomonEdwards an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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