RN-Call Center
Company: SSM Health
Location: Saint Louis
Posted on: November 2, 2025
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Job Description:
It's more than a career, it's a calling. MO-SSM Health 7980
Clayton RD Worker Type: Regular Job Summary: Creates an environment
that leads to a positive patient care experience by evaluating,
planning and implementing effective patient care plans within the
guidelines of the standards of nursing care and operational
guidelines. May acquire knowledge of poison prevention techniques
and interpret subtle indications while formulating accurate
questions to aid in decision making responses regarding toxicology
recommendations. May be responsible for emergency telephone
management of poisoning exposures and questions handled for an
entire state. Job Responsibilities and Requirements: PRIMARY
RESPONSIBILITIES Staffs a telephone service line while acting
collaboratively with staff, other health care providers and lay
callers. Obtains and documents a complete and accurate history.
Provides a calm, reassuring and intelligent interaction with the
public and health care professionals. Uses computer for live data
collection and documentation, online resources for information
gathering, and communication with caller through phone system.
Manages beneficial relationships with individuals and departments
inside and outside of the ministry structure. Creates an
environment that leads to a positive patient care experience by
evaluating, planning and implementing effective patient care plans
within the guidelines of the standards of nursing care and
operational guidelines. May guide treatment advice for both the
public and health care providers. May utilize advanced technology
with live chat and texting to assist callers with poison
information or exposures. May acquire knowledge of toxicological
resources that are helpful in managing poison cases. May acquire
knowledge of poison prevention techniques and interpret subtle
indications while formulating accurate questions to aid in decision
making responses regarding toxicology recommendations. Works in a
constant state of alertness and safe manner. Performs other duties
as assigned. EDUCATION Graduate of accredited school of nursing or
education equivalency for licensing EXPERIENCE Three years'
registered nurse experience with insight in medical/surgical,
pediatric or maternal/child health PHYSICAL REQUIREMENTS Frequent
lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive
foot/leg and hand/arm movements. Frequent use of vision and depth
perception for distances near (20 inches or less) and far (20 feet
or more) and to identify and distinguish colors. Frequent use of
hearing and speech to share information through oral communication.
Ability to hear alarms, malfunctioning machinery, etc. Frequent
keyboard use/data entry. Occasional bending, stooping, kneeling,
squatting, twisting and gripping. Occasional lifting/carrying and
pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED
PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location:
Illinois Registered Professional Nurse (RN) - Illinois Department
of Financial and Professional Regulation (IDFPR) State of Work
Location: Missouri Registered Nurse (RN) Issued by Compact State Or
Registered Nurse (RN) - Missouri Division of Professional
Registration State of Work Location: Oklahoma Registered Nurse (RN)
Issued by Compact State Or Registered Nurse (RN) - Oklahoma Board
of Nursing (OBN) State of Work Location: Wisconsin Registered Nurse
(RN) Issued by Compact State Or Registered Nurse (RN) - Wisconsin
Department of Safety and Professional Services Work Shift: Evening
Shift (United States of America) Job Type: Employee Department:
8254000010 Poison Control Scheduled Weekly Hours: 20 Benefits: SSM
Health values our exceptional employees by offering a comprehensive
benefits package to fit their needs. Paid Parental Leave : we offer
eligible team members one week of paid parental leave for newborns
or newly adopted children (pro-rated based on FTE). Flexible
Payment Options: our voluntary benefit offered through DailyPay
offers eligible hourly team members instant access to their earned,
unpaid base pay (fees may apply) before payday. Upfront Tuition
Coverage : we provide upfront tuition coverage through FlexPath
Funded for eligible team members. Explore All Benefits SSM Health
is an equal opportunity employer. SSM Health does not discriminate
on the basis of race, color, religion, national origin, age,
disability, sex, sexual orientation, gender identity, pregnancy,
veteran status , or any other characteristic protected by
applicable law. Click here to learn more.
Keywords: SSM Health, St. Louis , RN-Call Center, Healthcare , Saint Louis, Missouri
