Medical Records Support Specialist - Travel 50-70% (Remote when not traveling)

Company: ScanSTAT Technologies
Location: Saint Louis
Posted on: May 15, 2022

Job Description:

Position: Client Services Support Specialist

Department: Release of Information (ROI)

FLSA Status: Non-Exempt / Hourly

Location: NC, SC or must live near a major airport - will work remote when not traveling to client sites - this is a full-time position
50-70% travel required throughout the year - can be weeks at a time**
This position pays a competitive hourly rate and is eligible to earn a quarterly bonus based on performance goals*
Most client sites require proof of Covid vaccination**

Overview Of Position

The Client Services Support Specialist ensures ScanSTAT Technologies standards for quality and customer service are being delivered to our customers. The main role of this position is providing Release of Information Services as a point of contact for employees within their area of responsibility. The Client Services Support Specialist manages the workflow on sites and between sites in their area of responsibility and leads site productivity initiatives and is expected to meet compliance and regulatory standards in accordance with state and federal statutes. The Client Services Support Specialist is expected to maintain good communication and build long-term relationships with our customers, employees and ScanSTAT management.

Duties and Tasks:
Assists in the achievement of company goals and objectives through supporting achievement of team goals, measuring results and running reports.
Leads the employees to successfully complete the day to day operational tasks of the site under the Regional Director's and the VP of Client Service's guidance.
Helps implement new client sites by supporting onsite staff and ensures the successful launch of services.
Manages all requests and inquiries for patient health information; validates HIPAA compliant authorization; ensures requesting party has a legal right to patient information; dispenses patient health information with accountability to all regulatory entities and according to the facility's policies and procedures. (See Release of Information Services Job Description for a full list of ROIS responsibilities.)
Provides assistance to all employees in all phases of operations; serves as ROI back-up when employees are out.
Runs reports from various EMR systems in order to effectively manage staff productivity, weekly facility productivity and turnaround time (TAT).
Supports the Regional Director to ensure a 99.5% accuracy rating for each assigned site.
Conducts site visits to build client relationships and ensure high-quality work is being delivered. Maintains daily and/or weekly phone contact with employees and client health information department management.
Actively contributes to the morale and teamwork of the staff and facility and always presents a positive attitude and patient-minded vision, with patient satisfaction as the continuous goal.
Recruits potential new candidates, reviews resume, and submitted applications, conducts initial phone screens and recommends candidates for the second interview by the Regional Director or VP of Client Services.
Makes hiring recommendations to the Regional Director of Client Services
Helps onboard, train, motivate, coach, develop and retain ScanSTAT employees.
Assists in researching, troubleshooting and resolving complex medical record requests in accordance with state laws and stipulations.
Keeps current with ongoing or new legislative issues related to the release of information.
Assists in documenting employee's performance, accuracy, and attendance or behavior problems and communicates these issues to the Regional Director.
Assists in maintaining and documenting daily attendance records and timesheets for payroll purposes.
Helps manage labor costs and makes recommendations to the Regional Director for improvements in workflow management.
Collaborates with the accounting department to correct invoicing errors.
Orders supplies and monitors supply orders to meet budgetary requirements.
Assists with employee IT/computer issues by working with the facility's IT department, or the ScanSTAT IT and security team.
Conducts, assigns and tracks staff continuing education efforts through various client learning systems. Ensures continuous training and development of employees.
Assists in developing new business, including occasional marketing efforts.
Maintains a professional demeanor and appearance at all times
Supports and adheres to all company and facility policies and required programs. Additional duties as assigned.
Understands that this role requires specific responsibilities for protecting sensitive data
Other duties as assigned

Supervisory Responsibilities: This position has no supervisory responsibilities.

Required and or Desired Skills and Experience:
At least three years of management experience is required.
Three years of medical records and/or medical office setting; release of information experience preferred, or combination of education and experience.
Has an advanced working knowledge of the release of information process, especially as it relates to patient care and billing information.
An Associate's Degree from an accredited institution in Business Management or Healthcare Administration preferred.
Two years EMR (Electronic Medical Records) experience.
Expert knowledge of HIPAA, state medical records laws, and sensitive information laws.
A valid, unrestricted driver's license and proof of current insurance is required.

Physical Demands:
The position is primarily sedentary requiring sitting and typing up to 100% of the day.
Exerting up to 50 pounds of force to lift, carry, push, pull or otherwise move objects, including the human body.
Stooping, crouching, reaching, standing, and walking are required.
Talking, hearing, and seeing with close visual acuity are frequently required.
Keying data is repetitive motion and is frequently required.
The position is not substantially exposed to adverse environmental conditions.
Driving and/or traveling to client locations is frequently required.
Understanding of Job Essentials

Work Environment:

This job is a clerical position and requires familiarity with standard office equipment such as computers and phones. You must have a designated space, strong internet and computer to complete this role. Because you will be handling confidential client information, you must work from your home office. You cannot work in a public location (like a coffee shop or the library). In some instances, computer equipment will be supplied by the Company.

Professionalism Expectations:

All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staff. Their written and verbal communication skills should be concise and effective, they should aspire to excellence in both work and customer service, they should show courtesy to all they encounter while representing the Company.

ScanSTAT Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Keywords: ScanSTAT Technologies, St. Louis , Medical Records Support Specialist - Travel 50-70% (Remote when not traveling), Healthcare , Saint Louis, Missouri