Medical Records Support Specialist - Travel 50-70% (Remote when not traveling)
Company: ScanSTAT Technologies
Location: Saint Louis
Posted on: May 15, 2022
Position: Client Services Support Specialist
Department: Release of Information (ROI)
FLSA Status: Non-Exempt / Hourly
Location: NC, SC or must live near a major airport - will work
remote when not traveling to client sites - this is a full-time
50-70% travel required throughout the year - can be weeks at a
This position pays a competitive hourly rate and is eligible to
earn a quarterly bonus based on performance goals*
Most client sites require proof of Covid vaccination**
Overview Of Position
The Client Services Support Specialist ensures ScanSTAT
Technologies standards for quality and customer service are being
delivered to our customers. The main role of this position is
providing Release of Information Services as a point of contact for
employees within their area of responsibility. The Client Services
Support Specialist manages the workflow on sites and between sites
in their area of responsibility and leads site productivity
initiatives and is expected to meet compliance and regulatory
standards in accordance with state and federal statutes. The Client
Services Support Specialist is expected to maintain good
communication and build long-term relationships with our customers,
employees and ScanSTAT management.
Duties and Tasks:
Assists in the achievement of company goals and objectives through
supporting achievement of team goals, measuring results and running
Leads the employees to successfully complete the day to day
operational tasks of the site under the Regional Director's and the
VP of Client Service's guidance.
Helps implement new client sites by supporting onsite staff and
ensures the successful launch of services.
Manages all requests and inquiries for patient health information;
validates HIPAA compliant authorization; ensures requesting party
has a legal right to patient information; dispenses patient health
information with accountability to all regulatory entities and
according to the facility's policies and procedures. (See Release
of Information Services Job Description for a full list of ROIS
Provides assistance to all employees in all phases of operations;
serves as ROI back-up when employees are out.
Runs reports from various EMR systems in order to effectively
manage staff productivity, weekly facility productivity and
turnaround time (TAT).
Supports the Regional Director to ensure a 99.5% accuracy rating
for each assigned site.
Conducts site visits to build client relationships and ensure
high-quality work is being delivered. Maintains daily and/or weekly
phone contact with employees and client health information
Actively contributes to the morale and teamwork of the staff and
facility and always presents a positive attitude and patient-minded
vision, with patient satisfaction as the continuous goal.
Recruits potential new candidates, reviews resume, and submitted
applications, conducts initial phone screens and recommends
candidates for the second interview by the Regional Director or VP
of Client Services.
Makes hiring recommendations to the Regional Director of Client
Helps onboard, train, motivate, coach, develop and retain ScanSTAT
Assists in researching, troubleshooting and resolving complex
medical record requests in accordance with state laws and
Keeps current with ongoing or new legislative issues related to the
release of information.
Assists in documenting employee's performance, accuracy, and
attendance or behavior problems and communicates these issues to
the Regional Director.
Assists in maintaining and documenting daily attendance records and
timesheets for payroll purposes.
Helps manage labor costs and makes recommendations to the Regional
Director for improvements in workflow management.
Collaborates with the accounting department to correct invoicing
Orders supplies and monitors supply orders to meet budgetary
Assists with employee IT/computer issues by working with the
facility's IT department, or the ScanSTAT IT and security team.
Conducts, assigns and tracks staff continuing education efforts
through various client learning systems. Ensures continuous
training and development of employees.
Assists in developing new business, including occasional marketing
Maintains a professional demeanor and appearance at all times
Supports and adheres to all company and facility policies and
required programs. Additional duties as assigned.
Understands that this role requires specific responsibilities for
protecting sensitive data
Other duties as assigned
Supervisory Responsibilities: This position has no supervisory
Required and or Desired Skills and Experience:
At least three years of management experience is required.
Three years of medical records and/or medical office setting;
release of information experience preferred, or combination of
education and experience.
Has an advanced working knowledge of the release of information
process, especially as it relates to patient care and billing
An Associate's Degree from an accredited institution in Business
Management or Healthcare Administration preferred.
Two years EMR (Electronic Medical Records) experience.
Expert knowledge of HIPAA, state medical records laws, and
sensitive information laws.
A valid, unrestricted driver's license and proof of current
insurance is required.
The position is primarily sedentary requiring sitting and typing up
to 100% of the day.
Exerting up to 50 pounds of force to lift, carry, push, pull or
otherwise move objects, including the human body.
Stooping, crouching, reaching, standing, and walking are
Talking, hearing, and seeing with close visual acuity are
Keying data is repetitive motion and is frequently required.
The position is not substantially exposed to adverse environmental
Driving and/or traveling to client locations is frequently
Understanding of Job Essentials
This job is a clerical position and requires familiarity with
standard office equipment such as computers and phones. You must
have a designated space, strong internet and computer to complete
this role. Because you will be handling confidential client
information, you must work from your home office. You cannot work
in a public location (like a coffee shop or the library). In some
instances, computer equipment will be supplied by the Company.
All employees are expected to exhibit exemplary customer service
skills, both with external customers, vendors, visitors,
co-workers, and management staff. Their written and verbal
communication skills should be concise and effective, they should
aspire to excellence in both work and customer service, they should
show courtesy to all they encounter while representing the
ScanSTAT Technologies is an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status.
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Keywords: ScanSTAT Technologies, St. Louis , Medical Records Support Specialist - Travel 50-70% (Remote when not traveling), Healthcare , Saint Louis, Missouri
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