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Conference Services Manager

Company: The Westin St. Louis
Location: Saint Louis
Posted on: October 13, 2019

Job Description:

Location: US-MO-St. Louis# of Openings: 1Category: CateringPosition Type: Regular Full-TimeFLSA Status: ExemptAbout Us

The Westin St. Louis boasts 255 oversized modern loft-style rooms and suites, 17,000 square feet of smart meeting space featuring natural light, and a premier downtown location. We are easily accessed via the MetroLink light rail system with a stop just outside our door. At the Westin St. Louis we offer full benefits, retirement plans and wellness incentives. Our associates receive free meals during their working hours, discounted parking and public transportation passes. Our focus is on our team's development and growth and to support this we have a tuition reimbursement program. Not only can associates work in a positive and fun environment, but our team is involved in the local community in giving back. Apply now to join our ever-growing team!

Overview

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Responsibilities

  • An understanding of both monthly forecasting and the annual budget process.
  • Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
  • Optimize room rental charges.
  • Consistently participate in the re-booking of repeat business by having a track record of long term client relationships.
  • Actively participate in industry related organizations (NACE, MPI).
  • Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
  • Comfortable with hotel site inspections and client presentations.
  • Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
  • Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
  • Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.
  • Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
  • Excellent knowledge of computers, specifically Delphi, Word and Excel.
  • Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
  • Ability to work with outside vendors to ensure client satisfaction for all events/groups.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

    Qualifications

    • Prior experience in the field of hospitality with specific experience in catering sales is essential.
    • Minimum of 1year within the Hospitality Industry required.
    • Must have experience at a similar size and quality hotel.
    • High School Diploma required; Bachelor's Degree preferred.
    • Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
    • Knowledge of sales skills, revenue management, training, and motivation of peers.
    • Knowledge of hotel features, benefits, and competing hotels within the market.
    • Ability to execute appropriate action plans.
    • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
    • Ability to work effectively under time constraints and deadlines.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

      Benefits

      HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

      For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

      HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI113617125

Keywords: The Westin St. Louis, St. Louis , Conference Services Manager, Executive , Saint Louis, Missouri

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