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Account Manager

Company: Swank Motion Pictures
Location: Saint Louis
Posted on: June 15, 2019

Job Description:

Position Summary This position is directly responsible for ensuring the success of our customers by enabling timely access to the required movies; promoting the availability of additional services, new technologies and content offerings; and establishing new relationships within the Digital Campus division of Swank Motion Pictures through routine communication and meetings with clients. In addition to the above, the Account Manager is responsible for contract renewals and for ensuring the accuracy of documentation relating to client contracts and client purchases. Therefore, this role requires the business skills needed for maintaining client relationships, strategic planning, communicating client issues to management and ensuring issues are resolved and documented. The overall objective of this position is the pursuit of excellence through an open partnership with internal and external customers. This is accomplished through understanding and achieving the best outcomes for the corporation through the understanding and cooperation with customers, other departments, and stakeholders to implement, maintain, and support the products and services sold by Swank Motion Pictures. Detailed Responsibilities Client Interactions The Account Manager is Responsible for

  • Developing and maintaining strong relationships with clients
  • Accurately license all necessary movie content to client's streaming platform
    • Input a high volume of data into CRM on a daily basis
      • Percentage of time processing customer orders: 50-75%
      • Maintain a high level of accuracy through verifying information entered
      • Continue to build perceived value in the Swank Digital Campus products with our clients
      • Assisting and communicating with clients (via phone, emails and some in-person visits) regarding
        • Swank Digital Campus programs and their usage
        • Product pricing
        • Movie orders and reminders
        • Content publicity and promotional materials
        • Movie selections and confirmations
        • Contract renewals
        • General inquires
        • Swank Digital Campus updates including new releases, web site, service announcements, etc.
        • Maintaining urgency and thought leadership in client interactions and follow up
        • Travel up to 10% to client sites and conferences as a means to
          • Maintain existing business
          • Build relationships with prospects and clients
          • Compiling orientation folders and conducting new contact orientations
          • Train incoming Account Managers
          • Tracking and maintaining accuracy of records pertaining to
            • Current clients
            • Contract renewals
            • Tracking and submitting contracts and sales profiles to Accounting and Payroll
            • Notifying appropriate departments regarding updates needed for websites Requirements Professional Requirements
              • One to three years of demonstrated success in account management field
              • A proven track record in developing positive client relationships and seeking ways to increase client satisfaction and loyalty
              • Exhibit good communication skills including being a good listener and showing interest in what others have to say
              • Demonstrate a high degree of commitment to the organization and be committed to professionalism in the workplace
              • Possess good organizational skills and the ability to manage tasks in a high-volume, high stress environment
              • Be flexible in meeting business needs within other Swank departments as necessary
              • Proven data entry work experience Educational Requirements
                • Bachelor's Degree Preferred EOE-AA-M-F-D-V

Keywords: Swank Motion Pictures, St. Louis , Account Manager, Executive , Saint Louis, Missouri

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