the smart solution for St. Louis jobs

Technical Operations Manager

Company: CenturyLink
Location: Saint Louis
Posted on: February 15, 2019

Job Description:

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

- Job Description

The Technical Operations Manager is responsible for managing customer operations and providing technical oversight to a team of 24X7 engineers for Windows & Linux systems, Network, Storage, Web, and SQL & Oracle Database in support of services provided to the customer. Individuals fulfilling this role must be skilled in one or more technologies, capable of managing hosted infrastructure projects, and possesses conceptual knowledge of managed hosting technologies overall. The role is also responsible for assessing the efficiency of operational processes and remediating, documenting, and implementing as needed in order to provide 100% customer satisfaction. This individual must have strong leadership skills and be able to influence and work effectively with cross functional teams. Job Summary

  • Acquire an intimate understanding of complex technical environments
  • Maintain and improve customer satisfaction ratings
  • Drive improvements in change, incident, and request management
  • Ensure best practices for support and problem management are adopted and practiced
  • Identify opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting
  • Act as the client and CenturyLink Technology Solutions support advocate
  • Lead operational staff to meet defined SLAs and SLOs
  • Set priorities and drive engineering teams to deliver projects within defined timelines Required Skills

    • Previous hands on expert level experience with one or more of the following web technologies and strong conceptual understanding of the remaining technologies:
      • Public Cloud: AWS, Azure
      • Websphere, WebLogic, Jboss, Tomcat, PHP, IHS, IIS, Apache, .Net, etc
      • Networking, switching, load balancers, security, firewalls
      • Database Administration (Oracle, MS SQL, etc)
      • OS Administration (Linux/Windows, etc)
      • Virtualization (VMware, Hypervisor etc)
      • Effective Time and Project management skills
      • Ability to effectively command control during crisis situations and P1 Incidents
      • Strong trouble shooting and investigative skills
      • Outstanding communication and collaboration skills
      • Solid understanding of metrics reporting to perform trend analysis on KPIs
      • Strong presentation skills with demonstrated ability to provide customer interaction
      • Experience with managing resources of various technical backgrounds
      • 5+ Years of experience in a customer facing role representing a suite of web based technologies
      • Understanding of PCI compliant environments Desired Skills

        • Previous leadership experience in some capacity in the IT industry
        • Strong knowledge of SAP HANA architecture
        • Understanding of PMP principles and practices
        • ITIL Foundations certified Education or Equivalent Experience

          • Four Year college degree in Computer Science with 6-8 years IT experience or 10+year's experience in the technology arena Alternate Location: US-Missouri-Town And Country Requisition # : 210327

            This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at - EEO-Statement

            We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").- We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer

            The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.- Job duties and responsibilities are subject to change based on changing business needs and conditions.

            Category: Operations Manager, Information Technology, IT Manager, Engineer, Operations, Technology, Engineering - provided by Dice Analysis, Apache, Architecture, Broadband, Consulting, Database, Database Administration, Genetic, HTTP, IIS, IT Manager, Linux, Manager, Management, Metrics, Networking, Oracle, PHP, PMP, Project, Project Management, SAP, Security, SQL, Video, VMware, WebSphere, Windows

            Keywords: CenturyLink, St. Louis , Technical Operations Manager, Executive , Saint Louis, Missouri

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category

Other Executive Jobs

11B Infantryman - Management Training
Company: Army National Guard
Location: Saint Louis
Posted on: 02/24/2019

Vice President, Sales
Description: Description: The Vice President, Sales is a senior leadership role with an overall responsibility and oversight of team s of Strategic Sales Executives and/or Solution Sales Executives across various (more...)
Company: Intalere Inc
Location: Saint Louis
Posted on: 02/23/2019

Executive VP of Business Development - Own a Franchise
Description: Executive VP of Business Development:
Company: Franchise Career Advisors
Location: Springfield
Posted on: 02/24/2019

Agricultural Manager - Field Operations Farm Manager
Description: Agricultural management firm has opening for Farm Operations Management positions. Basic
Company: Confidential
Location: Saint Louis
Posted on: 02/24/2019

Float Nursing Director / Assisted Living / RN (St Louis, MO)
Description: Float Nursing Director / Assisted Living / RN St Louis, MO Overview Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels (more...)
Company: Sunrise Senior Living
Location: Saint Louis
Posted on: 02/24/2019

Safety Manager
Description: br St. Louis, MO br Safety Manager br br Summary: br This is a career-track position offering significant independence, high visibility within the organization, and the ability to impact bottom-line (more...)
Company: Hogan Transportation
Location: Saint Louis
Posted on: 02/23/2019

Senior Manager for Financial Operations
Description: Company The Boeing Company Job ID Date posted 02/19/2019 Location Saint Louis Missouri United States Job Description The Weapons business within the Missile and Weapon Systems MWS Division (more...)
Company: Boeing
Location: Saint Louis
Posted on: 02/23/2019

VP of Lean
Description: The Vice President of Lean collaborates with the Regional Vice Presidents and Directors of Continuous Improvement to develop, organize, track and implement the Company rsquo s initiatives designed to (more...)
Company: Legal Services, St Louis, MO
Location: Saint Louis
Posted on: 02/24/2019

Current College Students - In-Store Management Executive Internship (Nebraska)
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Saint Louis
Posted on: 02/24/2019

Project Manager Senior (MO, St Louis)
Description: Eagle Harbor Solutions EHS is looking for a senior level Program Manager for our location in St. Louis, MO. The Project Manager will support EHS and our government client. br br We offer competitive
Company: Koniag
Location: Saint Louis
Posted on: 02/24/2019

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

St. Louis RSS job feeds