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Leasing Manager

Company: Mills Properties
Location: Saint Louis
Posted on: February 15, 2019

Job Description:

Why We Need You: Through effective training and mentorship, you lead a team of highly motivated consultants who provide the first impression to potential residents helping them to match their needs with the ideal apartment. With your leadership, you nurture the leasing team to meet occupancy and retention goals while building lasting relationships with the residents to anticipate their needs and exceed their expectations thereby creating exceptional experiences. How You Will Do It:

  • Provide supervision and coaching to the leasing team promoting an open and collaborative environment
    • Oversee leasing and renewal processes, direct leasing teams activities, and communicate expectations to achieve leasing and resident retention goals
      • Exhibit servant-first leadership by putting the needs of the leasing team first, providing training and development to continually enhance individual and overall work team performance, and ensuring all necessary resources are available for the team to perform at the highest level
        • Review staff performance regularly and hold associates accountable through training, mentoring, performance improvement plans, and, as a final resource, corrective action
          • Partner with the marketing team to utilize creative marketing and social media strategies thereby increasing qualified property traffic and closing ratios
            • Assist property manager with daily and weekly reports, resident communications, move-out inventory, etc.
              • Assist with planning, preparation, and execution of resident function
                • Support the maintenance team by inspecting grounds to ensure curb appeal and property appearance, maintain property cleanliness by picking up litter, and communicating service needs
                  • Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns
                    • Maintain accurate and in-depth knowledge of the property, other Mills properties and local competitors\
                      • Perform the duties of leasing consultant when needed (see Leasing Consultant job description)
                        • Abide by Mills policies and procedures and laws pertaining to Fair Housing, Americans with Disabilities Act, etc.
                          • Maintain a professional and organized work environment.
                            • Embrace Mills values and apply to all areas of responsibility What You Need:
                              • High school diploma or GED; college degree preferred
                              • Three years experience in the multi-family property management or similar field with at least 1 years leasing
                              • Minimum of one year leadership experience
                              • CLP or NALP certification preferred but not required
                              • Demonstrated leadership and coaching skills with ability to coach and mentor
                              • Compelling communicator with strong negotiating, interpersonal, written and verbal communication skills
                              • Proven ability to maintain composure against obstacles; solving problems with keen insight
                              • Valid drivers license
                              • Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on others ideas, giving due appreciation and bringing out the best in others

                                Keywords: Mills Properties, St. Louis , Leasing Manager, Executive , Saint Louis, Missouri

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