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Office Services Account Manager

Company: C&W Services
Location: Saint Louis
Posted on: September 22, 2018

Job Description:

Office Services Account ManagerThis position is responsible for the oversight of Mail Services, Shipping & Receiving, Copy/Print Center, Reception, Hospitality, Audio/Visual, and other general Facilities related tasks in a large corporate environment for a global professional services firm client. This individual has authority over hiring, termination, discipline, and performance decisions.ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Direct and coordinate activities of all personnel.Establish and maintain effective relationships and lines of communication with the client, management, personnel and vendors, regarding work schedules and both distribution and coordination of materials.Prioritize and manage all departmental activities in accordance with set procedures and schedules.Monitor performance according to agreed-upon standards and take necessary action to communicate/assist/advise in order to maintain service levels.Ensure activities meet client requirements for quality management and timeliness.Manage the decision process for hiring, terminating, promoting, and evaluating all Office Services personnel.Source, review and select external vendors and request bids/posts for review and submittal to management for approvalPursue professional development of skills and knowledge necessary for effective performance of your roleAssist all personnel, when necessary.Monthly reporting of billing, employee hours, and departmental analysis to client and company management.Recognize and solve problems affecting services including schedules, staff, and quality.Develop customer service policies and procedures to ensure consistent customer service and satisfaction.Manage staff training, conflict resolution, team building, and morale.Approves time off requests and arranges coverage.Counsels employees on work-related issues or questions.Schedule preventative maintenance, respond to urgent maintenance calls, and participate in the creation of emergency preparedness plans.Adhere to client established National Service Procedures (NSP's)JOB REQUIREMENTS & QUALIFICATIONS:3-5 years of relevant experience, preferably in a service industryBA preferred, minimum High school graduate or equivalent (GED)Proficient with Microsoft Excel, PowerPoint, and WordValid driver's licenseCopier/fax/FedEx and postage machine knowledgeStrong interpersonal skills across all disciplinesExcellent communication (verbal and written) and organizational skillsFamiliarity and ability to operate all equipment, as necessaryOutstanding punctuality/attendance recordKnowledgeable of postal regulations and mailing proceduresAbility to handle multiple tasksRespond to emergencies/urgent matters (must be available to take emergency calls at any time)About Us:A leader in facilities services with 65 years of experience. C&W Services is one of the largest facility services companies in the USA & Canada with a 65-year history of helping clients drive down operating expenses, increase facility efficiency and up-time, enable strategic business decisions and create positive experiences for the people who work, shop, learn, live and play in the facilities we maintain. We're building the best team in the industry - our people are the heart and vitality of C&W Services. In joining C&W Services, you're joining a firm with a rich history, blue-chip client list, and the backing of sister company Cushman & Wakefield, one of the world's largest property advisory firms and the reason for our success is simple - talented people. Visit our website at Learn why C&W Services is an ideal place for veterans to continue their careers: We are an equal opportunity employer and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.JB.0.00.LN

Keywords: C&W Services, St. Louis , Office Services Account Manager, Executive , Saint Louis, Missouri

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