Customer Service Manager, Service Delivery
Company: TTEC
Location: Saint Louis
Posted on: September 20, 2023
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Job Description:
Bringing smiles is what we do at TTEC--- for you and the
customer. As a Customer Service Manager working - onsite in Malta,
NY USA, you'll be a part of creating and delivering amazing
customer experiences while you also #experienceTTEC, an
award-winning employment experience and company culture. - What
You'll be Doing -
Do you have a passion for leading, mentoring and coaching? Looking
for an opportunity to learn more about the industry, gain direct
management experience, and work closely with an iconic brand? In
this role, you'll support and motivate your team to make sure
they're on track to meet client goals. You'll work to answer
associate questions, issues, and customer escalation while ensuring
quality customer experience on every call. You're an instrumental
part in creating and maintaining a positive work environment for
your team, ensuring we meet client requests and needs and
acknowledge a job well done. - -You'll report to the Sr. Operations
Manager. We're looking for a leader to Act as one, as you will
encourage and motivate you team to resolve issues, accomplish goals
and influence their career mobility. - During a Typical Day,
You'll
Our business is about making customers happy. That's all we do.
Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's leading
iconic and hypergrowth brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you. TTEC is proud to be an equal
opportunity employer where all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way. #LI-onsite -
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Keywords: TTEC, St. Louis , Customer Service Manager, Service Delivery, Executive , Saint Louis, Missouri
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here to apply!
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