Front Desk Manager

Company: Missouri State Job Bank
Location: Saint Louis
Posted on: March 20, 2023

Job Description:

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Qualifications Responsibilities Strong leadership skills Supervises: Front Desk Agents, Bell/Valet, Night Audit Good eye for detail General Purpose: The Front Office Manager is committed to guest service excellence and has a passion for promoting the 21c Museum Hotel Excellent organizational skills Thorough and task-oriented, the FOM can complete menial and substantial tasks under various conditions Able to draw ideas from the supervised team, develop and put them into action The Front Office Manager should be skilled at creating a culture of care, concern, and accountability Thrives in a fast-paced environment where multi-tasking is normal Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services Enjoys people and has experience dealing directly with the public with an acquired general knowledge of basic customer service skills Responds to inquiries regarding hotel information and guest concerns Working knowledge of guest and hotel services, policies, or operations Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success Working knowledge is generally learned on the job Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed Possesses a talent for developing positive connections with guests, resulting in fewer recovery instances and more effective problem resolution Acts as a resource for supervisors, agents, bellpersons, and valet with all Front Office procedures Tactful and empathetic in stressful and highly emotional situations Tirelessly promotes 21c to staff and guests, a cheerleader for the team and the brand Understands hotel front office procedures completely Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property Understands standard cash handling procedures and operation of computerized cash register systems Courteously answers inquiries and acce ts reservations referred from agents, both in person and by telephone Excellent verbal and written communication skills, with the comprehension and literacy required to review and respond to correspondence, initiate reports, conduct training, etc Keeps abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the telephone Proficient with computer systems, Microsoft Office suite, Opera PMS, POS, etc Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy Must pass a background check Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed High School diploma or equivalent Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements Minimum of 5 years of previous experience in Hospitality management Has a complete knowledge of the emergency procedures of the hotel Implements new procedures and policies Reviews any problems or concerns from the previous day from the night audit and daily work Addresses any issues with the entire staff or individual front desk associates, whichever is appropriate Monitors room inventory to achieve balance and pushes associates to sell out Trains staff in this strategy Conducts one-on-one meetings with front desk associates at least quarterly Conducts necessary progressive disciplines according to policy Coordinates with the Rooms Manager to conduct annual reviews promptly Back up for Rooms Manager during an absence ---------------------------------------------------------------------------------------------------------------------------------

Keywords: Missouri State Job Bank, St. Louis , Front Desk Manager, Executive , Saint Louis, Missouri