Front Desk Manager
Company: Missouri State Job Bank
Location: Saint Louis
Posted on: March 20, 2023
|
|
Job Description:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Qualifications Responsibilities Strong leadership skills
Supervises: Front Desk Agents, Bell/Valet, Night Audit Good eye for
detail General Purpose: The Front Office Manager is committed to
guest service excellence and has a passion for promoting the 21c
Museum Hotel Excellent organizational skills Thorough and
task-oriented, the FOM can complete menial and substantial tasks
under various conditions Able to draw ideas from the supervised
team, develop and put them into action The Front Office Manager
should be skilled at creating a culture of care, concern, and
accountability Thrives in a fast-paced environment where
multi-tasking is normal Responds professionally and courteously to
arriving, departing, and in-house guests with accurate and timely
information and services Enjoys people and has experience dealing
directly with the public with an acquired general knowledge of
basic customer service skills Responds to inquiries regarding hotel
information and guest concerns Working knowledge of guest and hotel
services, policies, or operations Supervises the daily operations
of the Front Office personnel, promoting a safe environment and
quality services to achieve maximum guest satisfaction and
financial success Working knowledge is generally learned on the job
Oversees all day-to-day operations of Front Desk and Bell/Valet
staff, ensuring that all established front office and hotel
policies are followed Possesses a talent for developing positive
connections with guests, resulting in fewer recovery instances and
more effective problem resolution Acts as a resource for
supervisors, agents, bellpersons, and valet with all Front Office
procedures Tactful and empathetic in stressful and highly emotional
situations Tirelessly promotes 21c to staff and guests, a
cheerleader for the team and the brand Understands hotel front
office procedures completely Facilitates guest arrival and
departure during peak times to ensure a smooth transition into and
out of the property Understands standard cash handling procedures
and operation of computerized cash register systems Courteously
answers inquiries and acce ts reservations referred from agents,
both in person and by telephone Excellent verbal and written
communication skills, with the comprehension and literacy required
to review and respond to correspondence, initiate reports, conduct
training, etc Keeps abreast of all in-house and area functions to
answer questions and concerns with timely and knowledgeable
responses in person and on the telephone Proficient with computer
systems, Microsoft Office suite, Opera PMS, POS, etc Controls cash
transactions at the front desk and maintains complete
responsibility for personal bank as specified by hotel bank
agreement policy Must pass a background check Reviews all guest
issues with staff, ensures appropriate departments are contacted
for resolution, approves recovery, and provides follow-up with
guests and log is completed High School diploma or equivalent
Oversees all Concierge duties completed by staff, from
transportation services to package amenities and arrangements
Minimum of 5 years of previous experience in Hospitality management
Has a complete knowledge of the emergency procedures of the hotel
Implements new procedures and policies Reviews any problems or
concerns from the previous day from the night audit and daily work
Addresses any issues with the entire staff or individual front desk
associates, whichever is appropriate Monitors room inventory to
achieve balance and pushes associates to sell out Trains staff in
this strategy Conducts one-on-one meetings with front desk
associates at least quarterly Conducts necessary progressive
disciplines according to policy Coordinates with the Rooms Manager
to conduct annual reviews promptly Back up for Rooms Manager during
an absence
---------------------------------------------------------------------------------------------------------------------------------
Keywords: Missouri State Job Bank, St. Louis , Front Desk Manager, Executive , Saint Louis, Missouri
Click
here to apply!
|