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Front Desk Manager

Company: Four Seasons Hotels Inc
Location: Saint Louis
Posted on: March 18, 2023

Job Description:

About Four Seasons Hotels and Resorts: At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world. Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Lumiere Place Casino, the pulse of St. Louis. About the role: The Front Desk Manager directs and controls the activities of the Front Desk, Telephone, Guest Services, Guest Relations and Concierge functions to create a special welcoming and memorable experience for our guests. Their primary responsibilities are to ensure the smooth registration and cashiering functions of the Front Desk. They oversee a team of Assistant Managers and Front Office staff, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements. The Front Desk Manager reviews daily arrivals, VIPs, special requests, group needs, room assignments and coordinates with Housekeeping & Transportation departments the needs of guests. They communicate with the Reservations Manager & planning on room availability and selling strategy to maximize occupancy, revenue and rate. What we are looking for: Ideal candidates will have at least three years of management experience within Rooms operations. The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests. Knowledge of full cycle Rooms operations, labor control, and accounting as well as proficiency in hotel property managements systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential. Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must. Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure. Some additional preferred qualifications for the role include a college degree specializing in hotel/hospitality management, flexible schedule, with ability to work overnights, weekends, and holidays. What we are offering you: Four Seasons believes in offering the best to the best when it comes to employee benefits! * Lucrative salary! * Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days! * Time off plans starting at day of hire! * An opportunity to be a part of a cohesive team in an inclusive work environment! *Complimentary and discounted hotel stays?around the world! * Wellbeing and mental health initiatives and focused company! * Embracement and promotion of diversity in our workplace! * Complimentary employee meals and beverages! * Tuition reimbursement! Learn more about what it is like to work at Four Seasons-visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Keywords: Four Seasons Hotels Inc, St. Louis , Front Desk Manager, Executive , Saint Louis, Missouri

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