Hotel Valet Manager

Company: Clayton Valet
Location: Saint Louis
Posted on: August 7, 2022

Job Description:

Hotel Valet Account ManagerClayton Valet prides itself on providing five diamond services to our guests! We are looking for a responsible, motivated and hospitality oriented individual who is ready to join our prompt, polite, and professional team! This position is responsible for the management of our hotel valet staff and ensuring all account needs are handled. Safety is at the forefront of this position's responsibilities and must be executed with each guest s vehicle. When in this position one must also create a long-lasting first impression resulting in a positive guest experience, every time!! MUST HAVE A VALID DRIVER'S LICENSE Shifts:Full-Time positionMust be open to working days, evenings and weekendsGeneral Specific Responsibilities:Create an inspiring team environment with open communicationDelegate tasks to supervisors, leads and valet attendantsOversee day-to-day operationsMonitor team performanceDiscover training needs and provide coachingListen to team members feedback and resolve any issuesMake sure that all services are provided in a friendly, courteous, professional, and timely mannerEnsure all incidents are kept to an absolute minimum, properly documented, investigated, and resolved in the utmost professional and timely mannerEnsure all required daily reporting is completed, timely and accuratelyEnsure each site completes a minimum of 3 safety checks per weekEnsure each site completes a minimum of 1 quality check per weekEnsure each new employee receives proper training and it is documented appropriatelyDocument employee coaching sessions, disciplinary actions and separations with the companyAttend and participate in weekly management meetingsProvide monthly progress updates to clientsBuild and maintain positive relationships with clients, contract holders, and staffEnsure schedule and timesheet records are accurateConduct interviews with potential new personnelRespond to phone calls, text messages, and work emails in a timely mannerOther duties as assignedSkills Required:Strong organizational skillsExemplary written and oral communication skillsDistinguished leadership skillsExpert time-management skillsSterling Decision-making skillsCustomer-focused with the ability to critically think and react to complicated, or escalated situationsEducation and Experience Required:2 years of management experience requiredAbility to drive a manual transmission preferredCustomer service experienceCompensation and Benefits:$45,000 starting annual salary4% 401K Match - after 90 days of employmentHealth/Vision/Dental Insurance available at hireMonthly Bonus OpportunitiesPaid Time OffWeekly Pay

Keywords: Clayton Valet, St. Louis , Hotel Valet Manager, Executive , Saint Louis, Missouri