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Customer Support Manager - Remote Position

Company: KYSF Inc
Location: Saint Louis
Posted on: May 16, 2022

Job Description:

KYSF Management Inc. is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

This is a remote position, and you must live in the state of Texas.

Responsibilities:

  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.

    We also offer a signing bonus and a relocation allowance.

    Job Type: Full-time

    Pay: $48,000 - $60,000 per year

    Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Paid training
    • Parental leave
    • Tuition reimbursement
    • Vision insurance

      Schedule:
      • Monday to Friday

        Supplemental Pay:
        • Bonus pay

          Education:
          • High school or equivalent (Preferred)

            Experience:
            • Customer service: 1 year (Preferred)
            • Management: 1 year (Preferred)

              Work Location: Remote

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Keywords: KYSF Inc, St. Louis , Customer Support Manager - Remote Position, Executive , Saint Louis, Missouri

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