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Account Manager

Company: Metaphase Design Group
Location: Saint Louis
Posted on: January 16, 2022

Job Description:

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our consumer insight research, ergonomics, and product design services. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.Responsibilities

  • Work cross functionally within the company to communicate with product designers, human factors engineers/ergonomists, and leadership team.
  • Transition project proposals from sales to operations by clearly translating specific deliverables and agreed upon timelines.
  • Working with internal designers and researchers to assemble project PowerPoint presentations.
  • Facilitate MS Teams and Zoom meetings and assume the role of a moderator in presentations to clients.
  • Survey clients at project completion and track the results.
  • Follow up regularly with existing clients to maintain relationships and solicit new work.
  • Identify our clients key stakeholders and update and maintain our HubSpot CRM.
  • Make visits to our customers to identify opportunities for growth within our service offerings
  • Create and implement social media campaigns using HubSpot.
  • Make visits to our customers to identify opportunities for growth within our platform
  • Manage all reporting about the health of customers' accounts
    Qualifications
    • 5+ Years of previous account management experience.
    • Articulate and well accustomed to a client facing role.
    • Willingness and ability to travel.
    • Proficient in Microsoft Word, Excel, PowerPoint, Teams & Zoom.
    • Articulate and well accustomed to a client facing role with mid-tier and C-suite clients.
    • Willingness and ability to travelby Jobble

Keywords: Metaphase Design Group, St. Louis , Account Manager, Executive , Saint Louis, Missouri

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