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Senior Customer Service Account Manager

Company: WestRock Company
Location: Saint Louis
Posted on: January 16, 2022

Job Description:

The Opportunity:
The In-house Customer Service Account Manager works in-house for one of our major clients in St Louis MO. and creates and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge or products and product availability to provide a communications link to the customer. Applies basic skills and procedures for the position within assigned functional area. Duties and tasks are standardized. Resolves routine questions and problems. Works under direct supervision and follows standard procedures to accomplish assigned tasks.
General Responsibilities:
Manage, direct, and resolve all invoicing issues for WestRock, Harrison AR Folding.
Single Point of Contact for customer for production need.
Creates and processes new and repeat customer orders, inquiries, and complaints covering items or products for their account.
Daily communication with customers and sales staff is a must.
Communicates deadlines and schedule needs to the plant.
Understand current carton designs: Fit, Form, Function, and interface with products, packing lines, and other levels of packaging in all operations. Utilize knowledge to develop new structures and propose design modification to current structures as required. Understand the all packing lines capabilities as it pertains to given carton structures.
What you need to succeed:
High school diploma, degree preferred 5 + years of related professional experience
Well-rounded knowledge of Packaging experience preferred.
Minimum 5 years' experience in various capacities in a carton manufacturing facility, including packaging graphics design and project management experience.
Experience in SAP*, TOPS Macintosh Adobe Illustrator and Photoshop software programs a plus
Proficiency in Microsoft Office

What we offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans

Keywords: WestRock Company, St. Louis , Senior Customer Service Account Manager, Executive , Saint Louis, Missouri

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