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Customer Supply Manager

Company: Whitebridge Pet Brands, LLC.
Location: Saint Louis
Posted on: January 16, 2022

Job Description:

Whitebridge Pet Brands is dedicated to building a portfolio of innovative, wholesome and natural, high quality dog and cat food and treats for pet retailers nationwide. -The company is driven by a belief that all pets deserve the best nutrition, coming from treats and food that is minimally processed to preserve the inherent benefits of a natural diet. -Whitebridge brands (Cloud Star - Wag More Bark Less, Tricky Trainers & Dynamo Dog), Buddy Biscuits -, Petite Cuisine -, Dogswell -, Happy Hips - and Tiki Cat - & Tiki Dog---) are distributed in multiple channels (FDM, Pet Specialty, Convenience, Drug, Club and Online). -Customer Supply ManagerThe Customer Supply Manager is responsible for the timely communication between WPB's Supply Chain, internal stakeholders, and key accounts. -The goal of this position is to meet customers' OTIF expectations for all orders through accurate planning and forecasting while doing what is necessary to keep cost and compliance charges to a minimum.
Responsibilities Include:

  • Manage forecast process for all key accounts (Petco, PetSmart, Chewy, Amazon, Pet Valu)
  • Analyze customer-specific sales and inventory performance to identify potential opportunities to increase sales and inventory in-stocks
  • Proactively manage forecast changes and communicate them to internal stakeholders
  • Collaborate with the Supply Planning and Logistics teams to ensure customer order-fill and timeliness expectations are met
  • Work directly with customers to align on reasonable ISO quantities for strategic events - ensuring proper stocking levels are achieved
  • Work with Sales, Marketing, and Customer Service to execute customer-specific promotions and planogram resets
  • Provide ad-hoc reports to customers and Sales - using data to justify business decisions
  • Communicate potential issues in meeting customer expectations both internally and externally in a timely fashion
  • Collaborate with Customer Service, Logistics, Sales, and Finance to prevent and dispute compliance fees
  • Allocate product to customers based on their forecast to ensure strategic distribution of inventory when necessary
  • Work with Demand and Inventory Planner to create an overall forecast that falls in line with business expectations
  • Participate in calls with customers to keep them updated on potential supply disruptions and to collaborate on strategic product launchesQualifications:
    • Bachelor's degree in Supply Chain, Business, or other related fields
    • 3+ years previous business experience - demand planning or customer collaboration experience preferred
    • Expert Microsoft Excel user with the ability to draw conclusions from data and present them effectively
    • A good business acumen with the confidence to make decisions
    • Strong problem-solving skills
    • Exceptional attention to detail and data analytics skill
    • Motivated, proactive, resourceful, and organized
    • Self-starter
    • Strong written and verbal communication skills with the ability to collaborate cross-functionally
    • Experience using and/or implementing demand planning or ERP software is a plus
    • CPG experience preferred

Keywords: Whitebridge Pet Brands, LLC., St. Louis , Customer Supply Manager, Executive , Saint Louis, Missouri

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