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Customer Success Manager (Remote)

Company: Conexess Group
Location: Saint Louis
Posted on: January 15, 2022

Job Description:

Job Description

Description Job Description

As a Strategic Customer Success Manager (CSM), you will be responsible for developing

partnerships with top tier accounts to help them achieve goals, focus on digital transformation

and advanced observability. You will be empowered to establish trusted advisor relationship and

collaborate cross functionally to drive adoption, transformation and success for your set of

accounts. You will ensure retention and accelerate growth of your customer base through

driving adoption, highlighting wins, planning and developing strategy, and providing thought

leadership to take customers to the next level of their digital journey.

Role & Responsibilities
Develop and manage customer relationships at all levels to accelerate customer adoption

of SaaS/Managed product portfolio and continuously prove and increase value

in the solutions
Maintain high levels of customer engagement with top tier customers through regular

touchpoints, Strategic Business Reviews and becoming their trusted advisor and advocate
Own renewal health assessment and strategy to ensure retention of assigned book of

business
Partner with customers to develop strategy that will drive brand awareness and

loyalty throughout enterprise
Identify areas of growth for expansion opportunities
Collaborate cross-functionally to drive focus on goals, resolution of challenges and drive

customer success
Provide thought leadership throughout the customer journey to provide customers with

insight to prove success and help in evangelizing within their organization
Provide adoption and product data as a tool to establish increased adoption, highlight

success and showcase value
Ability to extract customer goals and develop approach to drive transformation
Leverage relationships and success to build reference cases and success stories
Travel as required
Must be comfortable working Eastern and/or Central hours

Qualifications
Bachelor's Degree or equivalent work experience
7+ years of experience in Customer Success, Relationship or Account Management
A strong business acumen and commercial outlook with a good conceptual understanding

of IT operations processes and best practices
Proven expertise working with all levels of a client's environment, from user to C-Level

executives
Ability to display strong leadership skills and confidence in all levels of customer

engagements and situations
Excellent verbal, written and interpersonal communication skills
Proven track record of driving collaboration within internal organization to ensure

customer and organizational success
Highly motivated, energetic and committed to getting results
Ability to prioritize and effectively manage book of business
Understanding of IT organizations - roles, operations, business drivers, challenges

Keywords: Conexess Group, St. Louis , Customer Success Manager (Remote), Executive , Saint Louis, Missouri

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