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Senior Commercial Manager

Company: gategroup
Location: Saint Louis
Posted on: January 15, 2022

Job Description:

About us
Gate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

Job Summary
Reporting to the Regional Director, Commercial Services, the Senior Manager develops a data-centric strategy to incorporate into the Company's commercial services approach. This position will operate as the data hub for the organization, and the focus will be to evaluate the need for data analytics, and leverage or develop the appropriate analytical tools to support strategy development, operational and financial metric reporting, and planning, all while improving response times.

Main Duties and Responsibilities:
Senior support resource in the commercial services organization, with specific responsibilities of elevating the groups' data centricity and focus
Identify data, key metrics, and analytical tools that will direct internal teams' decision making
Develop new metrics and Key Performance Indicators (KPIs), that are grounded in reliable data sets, to drive strategic and proactive planning
Identify existing tools, and determine opportunities to streamline, with the goal of creating efficiencies that lead to quicker analysis and outcomes
Supports strategy development projects, notably by developing market knowledge, contributing to the strategy, target-setting, and planning process, contributing to and challenging the brand strategies and initiatives as well as planning of capital expenditure.
Assesses market risk and opportunities through analysis, as well as financial and operational performance
Ensures internal databases accurately reflect and report airline catering market landscape
Key liaison with our Business Development organization, supporting all sales administration and support elements, as part of the broader strategy to drive new business
Provide key market research on adjacent markets that direct our non-airline growth efforts
Supports the development of commercial proposals, leveraging technical skills to build dynamic pricing models
Develop and report metrics that provide our business development sales team the tools to drive sales
Creates and maintains sales pipeline tracking database, with emphasis on key metrics, to create prioritization and transparency
Develop a database repository to collect market intelligence specific to adjacent markets and non-airline customers
Supports internal reporting of KPIs, and facilitates reporting from customers into a reporting platform
Maintains tools used to analyze flight data, providing statistics to drive effective action plans for future adjustments.
Identifies opportunities to leverage and standardize metrics across all commercial accounts, driving consistency and efficiency
Other duties as assigned

Qualifications
Education:
Bachelor's degree from four-year college or university required
MBA preferred

Work Experience:
Minimum 7 years of experience in Sales, financial planning and analysis, and/or airline catering industries required
Previous experience in Business Development or Project Management preferred

Technical Skills: (Certification, Licenses, and Registration)
Must be able to obtain AOA access
Must have a valid driver's license
Must have a valid passport

Job Skills:
Strong organization and/or project management skills
Account management
Strong analytical skills
Advanced Microsoft Excel skills
Large scale catering operations or logistics, airline catering experience preferred
Sales and/or customer service experience
Able to shift roles and responsibilities as business needs change.
Able to work effectively in a team environment.
Able to find innovative ways to solve problems

Language / Communication Skills:
Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives. Fluency in a foreign language is beneficial to the position, however not mandatory.

Job Dimensions
Geographic Responsibility: North America
Type of Employment: full-time
Exemption Classification: Exempt
Travel %: 25% or more
Internal Relationships: Operations, corporate counterparts
External Relationships: Customers, vendors
Work Environment / Requirements of the Job:
Extended work hours
A high degree of confidentiality
Working knowledge of kitchen operations
Domestic and International customer experience in an operational setting
Combination of office and field (kitchen/CPU/supplier) work

Gategroup Competencies Required to be Successful in the Job:
Thinking - Information Search and analysis & problem resolution skills
Engaging - Understanding others, Team Leadership and Developing People
Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability , take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone's day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Keywords: gategroup, St. Louis , Senior Commercial Manager, Executive , Saint Louis, Missouri

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