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Program Manager (Remote)

Company: Leapgen
Location: Saint Louis
Posted on: January 15, 2022

Job Description:

Company Description

Leapgen is a global digital transformation company shaping the Now of Work. We partner with enterprise leaders to better design and deliver workforce services and architect HR technology solutions that meet the expectations of workers and the needs of the business. Our areas of focus include HR Technology, HR Operations and Service Delivery, and Workforce Experience. Leapgen is founded on the core values of Love, Energy, Audacity and Proof. That means we:
LOVE what we do, which
ENERGIZES us and our clients to do
AUDACIOUS things, and
PROVE our success - early and often!

We're smart, but we don't take ourselves too seriously. We're passionate about improving workforce experience and positioning HR to better serve people while acting as a strategic partner to the business. We think differently: transformation is constant, disruption should be healthy and strategic, and people and business are meant to be agile. As such, we encourage and expect our people to be innovative, to do different things. We challenge ourselves to stretch, adapt, learn and improve...constantly. Our customers will tell you we feel like a valued extension of their team because we are.

Job Description

We're looking for a dynamic Program Manager who can drive digital transformation initiatives for our largest and most complex customers. This role is for someone who is very organized, responsive, flexible as priorities shift and can lead with passion and excitement.

Responsibilities Relationship management
Work closely with client to understand their culture, operating strengths and areas of opportunity
Coordinate and ensure seamless hand-offs between Leapgen, the client, and other partners and stakeholders with whom they work (e.g., SIs, creative agencies, copywriters, etc.)
Extend customer relationships by helping to identify and and execute new business opportunities in collaboration with other members of the Leapgen team
Governance & communications
Manage stakeholder communications, including development of communications meant to influence and drive change amongst Program Leadership, the core team members, and the extended team (including external partners and stakeholders)
Clearly define and visualize program governance and operating models
Lead and/or attend Program Management standup meetings
Lead and/or attend Program status and/or Steering Committee meetings
Provide weekly program status report updates
Identify and manage project and program opportunities, key decisions, risks and/or issues and escalate to the lead program manager as appropriate
Project & work management
Develop program and project plans in collaboration with customer, fellow Leapers and other stakeholders (e.g., project manager from an SI)
Act as the manager and main point of contact for all Leapgen work streams for client (work may involve managing and supporting work at multiple customers simultaneously) - e.g., visioning, experience design, change enablement and functional design
Oversee management of program documentation (internally and externally), which may be shared across multiple platforms
Resource & schedule management
Manage multiple program deliverables against evolving program schedule and defined billing milestones Help Leapgen and client plan and staff resources needed to execute program successfully
Manage shift in resource forecasting, aligning and updating Leapgen's resourcing forecast
Work with Leapgen and client support staff to coordinate and schedule meetings
Manage internal Leapgen resource planning, timecard approvals, schedules & forecasts, budget and milestone-related billing

5-10 years of experience as a project manager with excellent team, budget and time management skills
Experience on cross-functional business transformation projects; Understanding of/experience in Digital Workforce Transformation through Service Delivery and supporting technology (e.g., case management, knowledge base, portal, business management) preferred
PMP Certified Preferred
Experience managing Agile initiatives; prior experience as a scrum master is a plus
Experience with ServiceNow implementation/deployment preferred
Experience with Salesforce Project Management and/or Smartsheets preferred
Strong interpersonal skills, customer-centric attitude
Demonstrated ability to influence and consult (providing options with pros, cons and risks) on key decisions during project delivery
Strong communication skills (both written and verbal), including ability to deliver strong client presentations
Attention to detail
Proven team player and consensus builder
Proven ability to lead and coach others
Ability to work with remote teams, think creatively, manage time and take initiative to drive projects

Additional Information

Contract or possible Permanent Full-time Employment

Location and Travel
Remote (continental US)
Travel up to 30% (once Covid lifts)

Preferred Education
Bachelor's Degree
Master's Degree a plus

How to get started: If you're excited by the idea of seeing yourself in this role at Leapgen, please apply with your CV and a cover letter that best expresses your interest and unique qualifications. All your information will be kept confidential according to EEO guidelines.

Here Are a Few Ways We Put This Into Action

Leapgen makes an oath to protect people in the workplace. We are committed to reducing conscious and unconscious bias and fostering a judgement-free workplace that celebrates diversity.
We want you to shine through a great interview experience. When we reach out to schedule a conversation, we'll ask whether you require any accommodation to make that so.
We don't seek culture fit; rather, we seek and welcome diverse ideas and perspectives that can enhance our culture, showcase new perspectives, and challenge our thinking. You can be you here.

Keywords: Leapgen, St. Louis , Program Manager (Remote), Executive , Saint Louis, Missouri

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