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Financial Aid Campus Manager

Company: St. Louis Community College
Location: Saint Louis
Posted on: November 22, 2021

Job Description:

Financial Aid Campus Manager
Job no: 1554
Work type: Staff
Location: Forest Park Campus
Categories: Student AffairsPRIMARY DUTIES PERFORMED:Daily Duties:

  • Respond to in-person student inquiries and requests
  • Provide assistance to student in completing online compliance training module
  • Provide assistance and support to student in understanding financial aid processes
  • Work with Student Accounts to aggregate data on loans, federal and state grants, scholarships, and outstanding receivablesIntake and Processing:
  • Provide Front Line Customer Service to students
  • Intake any non-online documentation of paperwork
  • Scan and upload student documentation upon delivery
  • Assist in the completion of the basic steps of FAFSA form
  • Accept Special Circumstance and SAP cases at the front desk and forward to District office
  • Assist with student filing requests for transcripts online
  • Assist students with online process for transcriptsSelf-Service Application and online forms assistance
  • Assist prospective students in completing their application using campus computers
  • Assist student with Banner Self-Service questions
  • Assist in completion of Verification worksheets and collection of Verification documents
  • Assist with the use of the Tuition Calculator and online tools
  • Advise applicants, students, and parents on financial aid application process, policies and procedures
  • Provide complex and detailed financial aid information in terms students can understand
  • Providing outstanding customer service while demonstrating patience
  • Advising students about financial aid eligibility, available financial aid programs; educational costs, and financial management strategies including loans, financing options, debt management and budgeting
  • Serve as student liaison to other college offices
  • Assist students and parents with resolving problems and selecting appropriate solutions/ courses of action
  • Manage student case load from beginning of process (student inquiry) to end (disbursement)
  • Works in close collaboration with other departments to ensure that all financial aid processes are in compliance with policies, regulations for financial aid awarding, counseling, and record keepingStudent support and education
  • Conduct complex conversations with students regarding Financial Aid Packaging (including verification of financial aid files, special circumstance cases, SAP appeal decisions, cost of attendance adjustments, return of Title IV funds and other adjustments to packages and awards).
  • Discuss the status of financial aid disbursement and financial aid refunds
  • Address the impact of dropping classes on a student's financial aid with a student either in person or over the phone
  • Review and provide guidance regarding financial aid packaging within Banner
  • Provide debt education to students via online training
  • Provide direction regarding Work Study options
  • Advise on financial aid processes for returning student
  • Provide guidance regarding Veteran's Affairs benefits
  • Provide information to students on expectations, timelines and processesRequired Qualifications--Bachelor's Degree or a minimum of 5 years in a similar position in a financial aid office with supervisory skills and financial aid awarding process.
    The ability to communicate effectively in a professional manner is a must.
    Managers are required to have or obtain the NASFAA credential in Verification by the end of their probation period.Preferred Qualifications--
  • Managers are required to have or obtain the--NASFAA--credential in Verification by the end of their probation period.--
  • Experience utilizing Banner,--COD, and--NSLDS. This position is located at the Forest Park Campus:STLCC--Forest Park--
    5600 Oakland Avenue--
    St. Louis, MO 63110Applications close:

Keywords: St. Louis Community College, St. Louis , Financial Aid Campus Manager, Executive , Saint Louis, Missouri

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