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Manager 2, Regional Operations Support

Company: Sodexo USA
Location: Saint Louis
Posted on: November 22, 2021

Job Description:

Unit Description Grow your career and develop a team that shares your desire to make a difference. Are you interested in a challenging and rewarding position? Sodexo is currently seeking a Regional Operations Support Manager 2 at SSM Health St Mary's Hospital in St Louis, MO. This position will support the food and nutrition operations at SSM Health such as patient room service, Simply to Go, Micro Market, Food Management Systems and more. SSM Health St. Mary's Hospital - St. Louis is a two-time winner of the Premier Award for Quality. Centrally located in metro St. Louis providing exceptional care to all patients and are a Level II Time Critical Diagnosis STEMI Center. Specializing in high-risk pregnancy care and fetal surgery, chest pain center, certified stroke center, and imaging and outpatient services. If you have experience as a Food Service Manager or in Patient Services you are encouraged to apply now! The successful candidate will: * oversee the operational excellence of the food service department and communicates a clear sense of strategy and purpose; * develop and execute initiatives to drive sales growth and achieve revenue forecasts; * clearly set roles and expectations for the team; * monitor team performance and provide regular coaching/feedback; * reward and recognize employees; * anticipate client needs and provide subject matter expertise; and/or * ensure compliance with all HAACP standards and safety policies in all culinary operations; * Is this opportunity right for you? We are looking for candidates who have: * passion for exceptional customer service, attention to detail and be extremely client driven; * the desire to promote the food service department and increase sales; * the ability to work tactically and strategically in the unit with clients and customers; * a proven track record of success in growing relationships both internally and externally to position the catering department as a department of choice; and/or * the ability to promote team success at every level and be a true leader. Absent a legally recognized exception, SSM Health is requiring COVID-19 vaccines to work at this hospital. Learn more about SSM Health St. Mary's Hospital at click here. At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo's Benefits.Not the job for you? We offer Food Service Management and Catering positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management specializing in Catering. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. Position Summary The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable Primary Responsibilities: Client / Customer Service - 20% * Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes. * Provide effective communication for clients and customers to ensure excellent customer service. * Effectively partners with client and Sodexo employees to drive successful outcomes. * Complies with all client policies and procedures. Operational Excellence - 40% * Owns, drives, and measures operational excellence outcomes of Sodexo and client. * Effectively deploys, embeds and ensures Sodexo standardized processes are in place. * Creates a continuous quality improvement culture that drives operational efficiencies. * Drives change and creates a culture where change is embraced and operationalized. * Utilizes all operational processes to drive continuous improvement and celebrate successes. Analysis & Decision Making - 20% * Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes. * Accountable for effective utilization of labor resources. * Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. * Effective risk management by ensuring consistent regulatory and legal compliance. * Compliance with supply chain management requirements. * Understands and effectively manages unit finances in the Sodexo budgets. * Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance. * Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions. * Effectively delegates operational responsibilities to appropriate individuals / positions. * Follows best practices in decision making to determine best solutions for the business. Safety - 10% * Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk. * Behaviors include: Working as a team for safety * Communicating Effectively for Safety * Managing Safety Risks * Optimizing Human and Environmental Factors * Recognizing, respond and reporting incidents * Adherence to all operational safety practices and protocols * Drives a safety culture throughout the team Talent - 10% * Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes. * Creates a culture of continuous learning and development for self and those within the unit assigned. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience Basic Management Experience - 3 years Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo USA, St. Louis , Manager 2, Regional Operations Support, Executive , Saint Louis, Missouri

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