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Client Experience Training Manager

Company: Zelis Healthcare, LLC
Location: Saint Louis
Posted on: November 22, 2021

Job Description:

Location: St. Louis, MO, St. Petersburg, FL Description & Requirements Zelis is a healthcare and financial technology growth company and market-leading provider of claims cost management and payments optimization solutions to price, pay and explain healthcare claims. Zelis delivers integrated network analytics, network solutions, payment integrity, electronic payments and claims communications for payers, healthcare providers and consumers in the medical, dental and workers' compensation markets nationwide. Zelis is backed by Parthenon Capital Partners and Bain Capital.
Zelis requires proof of COVID-19 vaccination upon hire Position Overview: The Client Experience Training Manager has a unique opportunity to understand, capture and replicate everything that our high-performing client-facing professionals do well. We are looking for someone who understands adult learning and can translate complex product, customer and stakeholder information for new hires and into continuous learning opportunities for the team. Key responsibilities: -- Conduct learning needs analyses to identify , execute and continuously evolve a modern training roadmap for the payer client experience team

  • Partner with senior leaders to create and maintain a rubric for new hire competency ensuring optimal time-to-proficiency
  • Conduct impactful learning interventions using a variety of media and methodologies, develop associated materials, drive communication and manage logistics
  • Incorporate new policies, procedures, regulations, business initiatives and technologies into the learning roadmap
  • Build and maintain standard operation procedures and other records and documentation of training
  • Collect regular stakeholder feedback and adjust approaches as needed
  • Maintain expertise in primary area of focus and at least two secondary areas of expertise (Claims, Payments, Healthcare or Technology)
  • Support a healthy organizational culture across Zelis professional experience and Skills:
    • Minimum of two years' previous experience in technical training, adult learning or talent management roles
    • Experience building out learning process and structure with various technology platforms and tools
    • Experience conducting learning needs analysis and training impact maps
    • Strong communication and presentation skills, ability to translate messages effectively for a variety of audiences
    • Organized, proven ability to easily manage stakeholders, timelines, budgets, and schedules
    • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software education: work environment:
      • Sitting at desk or meetings, or standing for long periods of time
      • Work long hours during busy times and/or flexible schedule based on business needs
      • Use standard office equipment Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

Keywords: Zelis Healthcare, LLC, St. Louis , Client Experience Training Manager, Executive , Saint Louis, Missouri

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