Sr Client Manager
Location: Saint Louis
Posted on: November 22, 2021
SGK is seeking a Sr. Client Manager to work onsite with one of our
clients -based in St. Louis. The Sr Client Manager leads junior and
senior level relationships with clients and key agency players.
This role establishes trusted advisor relationships with clients
and colleagues, while identifying opportunities for additional
revenue growth within the assigned client accounts. The Sr Client
Manager ensures efficient coordination of projects from estimation
to completion, and partners with the broader project team to ensure
deliverables are completed on time and on budget.
Supports the Company's profitability efforts by managing efficient,
accurate, and timely coordination of the assigned project
Acts as a strategic partner to assigned clients by demonstrating a
significant understanding of their market and business sectors and
their specific challenges and opportunities. Provides insights and
perspectives that support client initiatives and align company
services with client needs.
Develops innovative proposals to capture both account growth and
new business opportunities.
Coordinates client-specific projects throughout the lifecycle,
including estimate creation, selection of appropriate projects and
sub-projects, assignment of resources, monitoring project progress,
and generation of the client/project invoice.
Ensures meeting of volume and revenue targets for each account.
Builds new relationships and nurtures existing relationships with
internal and external clients.
Creates strong and effective partnerships with Brand Development
and Brand Deployment teams through sharing a deep understanding of
client markets and business sectors and specific challenges and
opportunities facing those clients. Works with company leaders to
develop solutions that align our services with client needs.
Assess and manages risks associated with profitability leakage by
researching, understanding, and resolving any identified issues
(i.e. process, operational, client relationship specific,
Analyzes the performance of the Company-Client business
relationship through analytics models and performance metrics with
goal to establish agreed tactical and strategic priorities and
strategies to achieve those goals.
Ensures client retention is maximized by facilitating the delivery
of custom tailored solutions to meet clients' objectives and
Conducts meetings with existing clients and internal teams to
identify adequate new services/offerings to meet clients' evolving
needs as required; serves as the Subject Matter Expert on
processes, capacity, timelines, etc.
Partners with the client, the Account Team, and project teams to
resolve identified project issues.
Partners with Client Integration and the Account Team to ensure a
smooth transition for new clients; attends pre-integration and
planning meetings as needed.
Participates in cross-functional teams to develop and/or adapt
processes, policies, and workflows to improve efficiency, accuracy,
speed, quality, etc.
Understands and recommends solutions for business-related issues
and situations and generate specific plans that achieve
Manages and balances marketing budgets to maximize Return on
Investment (ROI) and drive incremental sales.
Plans, directs, and coordinates activities of employee(s) to ensure
goals or objectives are accomplished. -Mentors, coaches, trains and
Additional duties as assigned.
QUALIFICATIONS / REQUIREMENTS
Bachelor's Degree in Sales, Marketing or related field
Advanced degree (MBA, Master's) preferred
8+ years progressive account management experience in a Creative
Design Agency, Market Research firm or similar consulting
environment; or equivalent combination of education and
5+ years in a leadership role (direct or indirect)
Occasional travel either locally, nationally, and/or
internationally may be required.
High degree of proficiency MS Office Suite, Outlook & Internet
Strong analytical, prioritizing, interpersonal, problem-solving,
presentation, budgeting, project management (from conception to
completion), & planning skills
Strong verbal and written communication skills (including analysis,
interpretation, & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with
peers and colleagues across the organization, as well as, internal
and external clients
Ability to work well autonomously and within a team in a fast-paced
and deadline-oriented environment.
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail, deadlines and
PHYSICAL ASPECTS / WORK ENVIRONMENT
Regularly required to stand; walk; sit; and talk, hear and see.
Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to
perform the essential functions.
SGK is a global packaging and brand experience company. From idea
to implementation, we deliver packaging solutions and brand
experiences that give brands the freedom to speak louder, scale
faster and grow stronger. We simplify marketing and amplify brands
to deliver value. -SGK is a Matthews International company.
Matthews International affords equal employment opportunities to
employees and applicants without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, genetic
information, age, disability or any other characteristic protected
by federal, state or local law.--- -Equal Opportunity Employer
Matthews International endeavors to make our employment website and
application process accessible to all users and applicants. In
doing so, Matthews International provides reasonable accommodations
to applicants with disabilities. If you have a disability and
require a reasonable accommodation or assistance completing the
application process, please contact a member of our Human Resource
Keywords: SGK, St. Louis , Sr Client Manager, Executive , Saint Louis, Missouri
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