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Branch Manager

Company: Gateway Metro Federal Credit Union
Location: Saint Louis
Posted on: October 19, 2020

Job Description:

Description

A successful Branch Manager, will have the responsibility of managing at least one of our branches, and possibly more. You will directly manage Member Service Representatives, participate in the interviewing processes, conduct performance reviews and provide employee counseling as needed. You will drive branch performance, manage the member experience, direct the branch work flow and provide direction to the branch teams to meet and exceed quality member service goals. While efficiently handling service interactions and performing various clerical tasks, as assisting other branch management with developing the monthly schedule and assuming responsibility for the call-off phone to redirect employees to different branch locations as needed. Act as a resource for training and technical support for Member Service Representatives.

Requirements

The Position


  • Maintain a highly motivated and well-trained staff and effective employee relations; support hiring efforts through conducting interviews as needed
  • Evaluate and implement policies and procedures for the branches; ensure compliance with credit union regulations and procedures, and federal and state laws and regulations set forth by NCUA and other regulatory agencies
  • Interview and be involved in the hiring decisions of new staff
  • Monitor branch activity, including number of transactions, volume, Member Service Representative errors, product sales and new accounts
  • Ensure on-going training for staff on products and services and create and maintain a cross-selling environment within the branches
  • Manage the security and safety of branches through analyzing and monitoring security and safety procedures on an on-going basis
  • Monitor branch operations and appearance to ensure a consistent and professional atmosphere, including monitoring of the Dress Code policy and cleanliness of branch facilities
  • Present solutions to member problems/concerns and intervene as necessary on the Member Service Representatives behalf
  • Prepare and administer employee performance reviews and coaching sessions with the assistance of the Director of Member Services
  • Monitor phone system and call center with the aid of software as well as reports for call center and shared branch operations
  • Oversee the verification of day-to-day ATM deposits and balance when necessary
  • Balance cash drawer when scheduled at a teller station and vault when needed
  • Approve and submit currency orders on a daily basis

    The Candidate

    • Professional, well-developed interpersonal skills necessary for servicing credit union members and projecting a positive image as representative for the credit union
    • Work requires extensive knowledge of all credit union products and services, member service and selling skills, and teller procedures
    • Ability to take responsibility and participate in a team effort to provide continuous member service and meet member needs
    • Ability to make independent decisions following established credit union policies and procedures
    • Ability to direct and lead others
    • Must have previous, successfully demonstrated, sales and management skills
    • Ability to maintain training and assist in the growth and development of branch staff
    • Associate's degree or two years relevant experience
    • Knowledge of teller functions, products and financial services, along with daily branch operations and procedures
    • Two years sales experience and one year management/supervisory experience, preferably in financial services


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Keywords: Gateway Metro Federal Credit Union, St. Louis , Branch Manager, Executive , Saint Louis, Missouri

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