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Senior Project Manager, Client Implementation

Company: Tierpoint
Location: Saint Louis
Posted on: October 18, 2020

Job Description:

OVERVIEW

The Sr. Project Manager - Client Implementation is responsible for the delivery of multiple on-going Client Provisioning orders. This includes client interaction and communication. Responsibility of timeline, critical task management, coordination across multiple groups both technical and non-technical, and a focus on resolving project related issues.

RESPONSIBILITIES

* Provides quality internal and external customer service surrounding the Company values.

* Manage a workload of 30 to 45 small to medium sized Migration, Colocation, Public Cloud, Managed Services projects at one time.

* Oversees technical and managerial aspects of new client implementations, existing client upgrades.

* Responsible (Owner) for timely project completion, issue identification / resolution, and customer delivery.

* Ensures clients clearly understand status of project throughout all phases; including completed tasks, pending deliverables, and outstanding items.

* Drives internal and external resources to ensure client and company objectives are met.

* Escalates when they are in jeopardy.

* Performs daily project tracking including resource management and workflow supervision of multiple projects in Project Insight.

* Keeps accurate notes from meetings.

* Collects and records installation documentation including customer set-up documents and configuration related information.

* Creates and executes project work plans and revises when appropriate to meet changing needs and requirements.

* Reviews deliverables prepared by team before forwarding to the clients.

* Effectively applies TierPoint s methodology and enforces project standards.

* Facilitates internal team and customer meetings effectively.

* Holds regular status meetings with project team.

* Suggests improvement to internal processes along with possible solutions to be more efficient.

* Complies with and helps to enforce standard policies and procedures.

* Effectively interfaces with Business Operations organization for billing and contractual tasks.

QUALIFICATIONS

* Minimum of 10 + years progressive IT project management experience.

* Minimum of 10 + years direct externally facing customer implementation experience.

* Strong IT project management skills with excellent customer service skills.

* Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information.

* Must possess initiative with strong analytical and problem solving skills.

* Strong familiarity with project management tools and methodologies.

* Strong analytical and decision making skills.

* Strong verbal and written communications skills.

* Experience in communicating project successes and challenges equally.

* Strong interpersonal, organization, and planning skills.

* Ability to develop project plans and recognize interdependencies in tasks

* Ability to effectively communicate with internal and external customers.

* Ability to manage dedicated and indirect resources through completion of tasks.

* Must possess excellent MS Office skills especially Project and Excel.

* Must display great attention to detail.

* Ability to drive a group of assigned projects toward completion simultaneously.

* Comfortable making presentations and facilitating meetings.

* Experience supporting projects based in large scale data center infrastructure environments

* Must be comfortable working in a fast-paced dynamic environment.

* Possess general understanding in the areas of data center and managed hosting services is a plus but, not required.

* Possess advanced knowledge to be responsible to work on and/or assist with more complex implementations and/or problem resolution

* Configuration experience and understanding of core networking technologies including:

* BGP (service provider level configuration)

* Routing and switching infrastructure from Cisco, Juniper, etc.

* Layer 2 technologies such as Spanning Tree, STP, RSTP, etc.

* Experience with network security technologies, advanced configuration and best practices in one or more of the below platforms:

* Cisco ASA

* Fortinet Fortigate

* Palo Alto

* Recent experience with network virtualization technologies such as virtual firewalls, virtual load balancers, MPLS VRFs, Nexus 1000V, etc.

* Experience supporting the networking requirements for Multi-tenant environments.

* Experience and knowledge of network monitoring/management technologies

* SNMP, Netflow, syslog, monitoring applications, etc.

* Network Certifications such as CCNA a plus, but not required

* PMP certification is a plus, but not required.

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Equal Opportunity Employer/Veterans/Disabled

Keywords: Tierpoint, St. Louis , Senior Project Manager, Client Implementation, Executive , Saint Louis, Missouri

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