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Field Engineer

Company: Think Anew
Location: Saint Louis
Posted on: November 11, 2019

Job Description:

OVERVIEW

The Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite.

JOB DUTIES:
--- Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
--- Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
--- Secures network system by establishing and enforcing policies; defining and monitoring access.
--- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
--- Accomplishes information systems and organization mission by completing related results as needed.
--- Reporting network operational status by gathering, prioritizing information; managing projects.
--- Assist with Disaster Recovery operations
--- Work in a 24/7 shift environment
--- Work as a member of the team, cooperate and assist other members.
--- Acts as a technical liaison between clients, customers, and vendors to resolve issues
--- Provide one on one application support as needed
--- Act as helpdesk escalation point by providing technical support via telephone and remote access

SKILLS AND QUALIFICATIONS:
--- Understanding of the OSI networking model
--- Network Monitoring experience
--- Knowledge of various WAN/MAN/LAN technologies for office interconnectivity
--- Firewall experience
--- Strong knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP
--- Network setup, administration, and monitoring using concepts of SNMP, IPSec, VLANs, IDS
--- Experience with Cisco routers, switches and IOS
--- Maintain network security authentication including IP telephony security, application security, anti-virus, user authentication, etc.
--- Knowledge of and experience with enterprise-scale Windows technologies such as Server platforms, Desktop platforms, Exchange Environments, Active Directory, IIS, Windows Clustering, Virtualization, and Collaboration tools are required
--- In-depth knowledge of Microsoft Windows Server (2003, 2008) running on 32-bit and 64-bit hardware
--- Knowledge of Windows Server (2) administration required; for example, file and share permissions, user administration, security, networking, and storage administration
--- Intermediate server and LAN administration experience
--- Perform systems backups and recovery procedures
--- Perform routine maintenance and upgrades for IT infrastructure
--- Configure applications: SharePoint a plus
--- Develop, document and maintain standard operating procedures and configuration
--- Web servers (such as Apache HTTPD)
--- Clearing server error logs and reporting any failures
--- Fundamental knowledge of ASP.NET.
--- Install, de-commission and document hardware and software requests as needed
--- VMware knowledge (a big plus)
--- Experience with load balancer products (a plus)
--- Knowledge of installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware
--- Windows through to version 10 on workstations and laptops

TRAVEL: Up to 50% travel
REQUIREMENTS: --- Microsoft Certifications-MCSA

PREFERRED CERTIFICATIONS:
--- Microsoft Certifications (MCP, MCSE, MCSA, CCNA)
--- Accredited College Degree in related field or 3-5 Years' Cisco Switching/Routing and Network Administration related experience

Keywords: Think Anew, St. Louis , Field Engineer, Engineering , Saint Louis, Missouri

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