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Site Reliability Engineer Team Lead - Rapid Response Team

Company: Refinitiv
Location: Saint Louis
Posted on: September 15, 2019

Job Description:

Job DescriptionLeads or provides technical leadership for the focused and prompt provision of operational support to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

The global Site Reliability Engineering - Desktop & Risk - Rapid Response team is responsible for the 24x7 application support of a number business critical services that underpin the overall performance of a multi-billion-dollar business segment within Refinitiv.

Site Reliability Team Leads will be contributing to the availability of services, their security and regulatory compliance, and the customer experience associated with their domain. The role also guaranties the reliable, agile and continuous flow of change required to optimize the performance of their platform ecosystem and performance of the customer service. The role will have the following responsibilities:

Site Reliability Team Lead - Rapid Response


  • Advocate and actively contribute with the application support and incident recovery.
  • Guide your team to practice sustainable incident response and blameless postmortems by analyzing, applying critical thinking and providing creative solutions.
  • Instruct your team to schedule, plan, create and deploy changes for new software implementations and fixes.
  • Practice a proactiveness culture on a day to day basis to identify potential issues before it becomes a customer facing incident.
  • Assist team members with their career, skill growth, and provide frequent feedback on their performance.
  • Work with development and other teams on root cause analysis and resolutions.
  • Work with development or automation teams to engineer away from toils.
  • Provide application support by participating in rotational on-call support for major incidents recovery and critical upgrades during weekend and evening hours.
  • Serve as an escalation point for other Systems Administrators, Engineers, and other technology teams in the resolution of application and system problems.
  • Encourage and assess teams developed documentation for existing and new systems.
  • Promote a customer awareness culture within the team. Foster innovation and encourage staff to think proactively.
  • Assist with the recruiting, interviewing and hiring of technical talent for the team.

    Skill set we are looking for is:

    • Impeccable communication skills to convey messages for various stakeholders, both technical and high-level management groups.
    • Set and effectively communicate team and department goals.
    • Customer centric mindset.
    • Strong organizational and time management skills.
    • DevOps culture. Familiarity with CALMS framework. Candidate must possess the right mix of Ops and Dev skills.
    • Cloud experience in any of the major public environments. Certification is desirable.
    • Technically passionate. This position is intended to work as 50% team management and planning, and 50% hands-on.

      Desirable technical skills and experience: Configuration management (Puppet, Ansible, Chef), AWS, IaC (Terraform, CloudFormation), Containerization (Docker, Kubernetes, Fargate), CI/CD (Jenkins, GitLab CI), Splunk, Kibana, Grafana, Rundeck, RegEx.

      Qualifications

      • B.S./B.A. Computer Science or related field; or equivalent level of experience.
      • 5+ years of experience in a technology support role.
      • 2+ years of experience managing a technical team.
      • Scripting experience in at least one of the following: PowerShell, BASH, Python, Perl, Ruby.
      • Systems configuration and administration: Windows and/or Linux.
      • Basic networking knowledge (Network+ or equivalent training desired)
      • Solid interpersonal skills and comfortable driving an Incident Management process involving production environments with a strong sense of urgency.
      • Ability to analyze how components of a distributed system work together using a broad range of skills and tools.

        The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and contentall supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

        As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the worldregardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

        Intrigued by a challenge as large and fascinating as the world itself? Come join us.Locations

        St. Louis-Missouri-United States of America

Keywords: Refinitiv, St. Louis , Site Reliability Engineer Team Lead - Rapid Response Team, Engineering , Saint Louis, Missouri

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