CX (Contact Center) Solutions Engineer - CCaaS - Houston/Remote
Location: Saint Louis
Posted on: January 16, 2022
CX (Contact Center) Solutions Engineer - CCaaS
Some people go to work.
At RingCentral, you'll change the way the world works.
RingCentral is the global leader in cloud-based communications and
collaboration software. We are fundamentally changing the nature of
human interaction-giving people the freedom to connect powerfully
and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and
we're expanding our Sales Team to make sure we stay ahead of the
We're currently looking for a CX (Contact Center) Solutions
Engineer - CCaaS
You will be a key member of the customer facing sales team having
primary responsibility for providing pre-sales technical support
for RingCentral Contact Center products and services. Interacts
directly with all levels of management on the customer accounts
including the executive management team (CEO, CTO, COO, CIO, etc.)
Identifies key customer requirements and presents RingCentral
Contact Center solutions that meet those requirements.
To succeed in this role you must have experience in and be
Assist with the development of formal sales plans and proposals for
Transfer industry, technical, and product knowledge to
Keep up-to-date on relevant competitive solutions, products and
Provide technical and sales support for accounts in assigned
Perform advanced contact center technical presentations for
customers, and prospects remotely and in-person.
Develop and maintain expert understanding of RingCentral Contact
Center applications and products.
Representation at conferences, industry, and sales events when
requested by department manager.
Actively participate as an SME for contact center products and
technologies, providing consultative support to other Sales
Provide direct support for the technical fulfilment of RFI's, RFQ's
and RFP's as needed.
Ability to provide technical leadership to the account team.
Ability to work effectively on a remote basis.
Ability to teach other members of the team and act as a mentor as
Requires an action oriented individual with a very strong
initiative to be successful.
Willingness to take ownership of accounts and account related
Must be able to coordinate across various groups and functional
Ability to complete job responsibilities with minimal
Demonstrate ability to implement, drive and track projects
Ability to apply solutions, technology and products to a business
Willingness to travel throughout assigned region.
Knowledge and demonstrated operating experience with contact center
Understanding of customer communications requirements for contact
Experience with RingCentral Contact Center or inContact Contact
Center is a plus.
Competitive knowledge including solution, technology and product
Understanding and conversant about company, solutions and product
strengths, weaknesses, opportunities and threats.
Fluent in English (both written and verbal).
Excellent written and verbal communication skills.
Excellent presentation and demonstration skills.
Excellent analytical and problem solving skills.
Excellent interpersonal skills and negotiating skills.
Demonstrates the ability to excel at understanding and
communicating complex technical solutions and issues.
4+ years experience with contact center solutions.
Pre-Sales experience required.
Strong telecommunications background preferred.
RingCentral product experience and/or relevant experience in key
competitor offerings in technology area of emphasis are
Some understanding of software development technologies is
Some experience with project management and resource tracking
Some experience in Operations, Security, Planning, and
What we offer:
RingCentral offers all the work/life benefits you could ever want,
(and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life
Health Savings Account (HSA), Flexible Spending Account (FSAs) and
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman
and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions
Rocket Lawyer services that provide legal advice, document creation
and estate planning
Employee bonus referral program
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone--- (MVP---) global platform. More
flexible and cost effective than legacy on-premises PBX and video
conferencing systems that it replaces, RingCentral - empowers
modern mobile and distributed workforces to communicate,
collaborate, and connect via any mode, any device, and any
location. RingCentral is headquartered in Belmont, California, and
has offices around the world.
RingCentral is an equal opportunity employer that truly values
diversity. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
Keywords: RingCentral, St. Louis , CX (Contact Center) Solutions Engineer - CCaaS - Houston/Remote, Engineering , Saint Louis, Missouri
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