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Production Support Engineer

Company: Wells Fargo
Location: Saint Louis
Posted on: May 6, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.It is an exciting time to be a part of Wells Fargo's Platform Services team. This newly created position will help shape and transform the support we provide to our Financial Advisors as they interact with their clients. As an Infrastructure Engineer, you will be responsible for creating and supporting new and existing tools that have direct impact on our clients' ability to achieve their financial goals.Production support activities:

  • Incident Management: Triage incidents, engage partner teams, provide status updates, and facilitate business user communication.
  • Problem Management: Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
  • Batch Management: Facilitate batch job creation, implementation, and change. Update batch schedules. Batch job documentation.
  • Change Management: Identify forward schedule of change to applications and environments. Review post change implementation successes / failures and create actions plans to remediate if required.
  • Monitoring: Implementation of Alerts and Configuration - Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
  • BCP Support: Documentation and coordination efforts to secure application resiliency prior to BCP event. Test execution during scheduled BCP events.
  • Capacity Management: Support capacity-planning initiatives and provide application information to capacity planning teams.
  • Audit and Compliance support: Participate in audit activities and provide data to auditors on production environment variables.Required Qualifications
    • 3+ years of application production support experience
    • 5+ years of systems analysis experience, systems programming experience or combination of bothDesired Qualifications
      • 3+ years of ASP.Net experience
      • 5+ years of C#.NET experience
      • 2 + years of JavaScript Frameworks experience (jQuery, Ext JS, Kendo UI or Angular JS)
      • Knowledge of design methodology, Infrastructure operations support or engineering
      • 2+ years of experience with Agile, Kanban, or Lean methodologyJob Expectations
        • Ability to work on call as assignedStreet AddressMO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MOMN-Minneapolis: 550 South 4th St - Minneapolis, MNDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits Visit for benefits information.

Keywords: Wells Fargo, St. Louis , Production Support Engineer, Engineering , Saint Louis, Missouri

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