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Senior Platform Support Engineer

Company: Tierpoint
Location: Saint Louis
Posted on: November 22, 2020

Job Description:

OVERVIEW

The Senior Platform Engineer will be responsible for deploying, documenting, patching, managing, and retiring a variety of systems and applications in support of internal and customer-facing services. This person will act as a lead engineering resource for the Platform Engineering team and will provide input into the development of new internal systems. This is an independent role that will work alongside a team of Platform Engineers. We are looking for a self-starter who can successfully work across multiple levels with customers, teammates, vendors, and Executive Management. The Platform Engineer must possess a comprehensive understanding of IT infrastructure combined with the ability to execute technical solutions that meet the needs of our customers.

RESPONSIBILITIES

* Provides quality internal and external customer service surrounding the Company values

* Installs, maintains and upgrades the systems and technologies that constitute the internal applications (Platforms) used in the support of Datacenter and Hosting customers

* Executes on production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management

* Act as a technical escalation point within Engineering for Platform specific issues

* Responsible for implementing and guaranteeing process and systems are in place to deliver highly available systems and applications used within the platform ecosystem

* Creates documentation for supported environments, processes, technical training, and support procedures

* Ensure proactive and reactive monitoring to detect, predict and resolve abnormal conditions in the environment

* Provide additional support when necessary for lab infrastructure related to the support of test Platform systems

* Drives efficient and effective resolution of issues

* Participates in an on-call rotation to ensure 24/7 coverage of critical internal systems

* Other duties as assigned

QUALIFICATIONS

* 8+ years of progressive experience in technology fields

* 5+ years supporting infrastructure and services spanning geographically dispersed datacenters

* 4+ years in senior design/support role managing Windows AD

* 2+ years in senior support role managing Windows Server utilizing PowerShell scripting

* 2+ years of experience in a Virtualized environment with VMware, Xen, or Hyper-V

* In depth knowledge of AD, Certificate Services, KMS, Group Policy, DNS, and Server Administration

* Demonstrated experience and leadership in the authorship and utilization of scripting and automation to build, audit/remediate, and manage life-cycle of Windows server and virtualization infrastructure at enterprise-scale using one or more of the following: PowerShell, PowerCLI, Python, Java Script

* Strong understanding of network, firewall, load balancer, and security concepts

* Excellent verbal, written, and interpersonal skills

* Ability to prioritize and organize effectively

* Ability to adapt and learn new technologies

* Ability to work on multiple projects simultaneously

* Ability to work both independently and with others

* Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines



Preferred Experience

* Experience providing or supporting multi-tenant, datacenter hosting solutions

* Experience leveraging PowerShell Desired State Configuration

* Experience supporting/managing RDS, LDAP, NTP, DHCP, SCCM

* Experience with multi-tier system planning and implementation

* Experience in core Microsoft technologies including SQL Server, IIS, WDS

* ConnectWise Automate and Control administration experience

* Vipr SRM administration experience

* Knowledge of ITIL best practices



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Equal Opportunity Employer/Veterans/Disabled

Keywords: Tierpoint, St. Louis , Senior Platform Support Engineer, Engineering , Saint Louis, Missouri

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