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Network Engineer III

Company: Tierpoint
Location: Saint Louis
Posted on: November 21, 2020

Job Description:

OVERVIEW

The Network Engineer III is responsible for supporting the TierPoint cloud, colocation and managed services networking operations. The successful candidate will need to demonstrate advanced-level expertise in network routing, switching, firewall, and load balancing technologies as they apply to a service provider network. Must also work closely with customer and translate complex technical issues into common language.

RESPONSIBILITIES

* Provides quality internal and external customer service surrounding the Company values.

* Plan, install, and provide daily operational support for managed customer networking environments (switching/routing infrastructure, firewalls, load balancers, IPS/IDS, etc.).

* Consult with customers regarding network performance problems, ideas for design improvements, planning their environment turn-up, etc.

* Suggest future products as well as offer enhancements for existing products.

* Provide technical assistance and training to junior level engineers/technicians.

* As a member of the network operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure.

* Responsible for writing and reviewing MOP s as a part of the TierPoint change management process.

* Assist with operational support of the TierPoint core network infrastructure as well as offer recommendations for improving overall network performance.

* Other duties as assigned.

QUALIFICATIONS

* 8-10 years of hands on network/security experience working in IT operations.

* Experience using ticketing system for incident, problem and change managementExcellent customer facing communication skills (both written and verbal)

* Ability to articulate complex technical problems and solutions to non-technical audiences

* Ability to create and deliver technical presentations to leadership and peers

* Ability to lead complex, multi-team troubleshooting sessions and drive technical resolution, regardless of technology or responsibility

* Advanced understanding of core networking technologies including:

* BGP (large scale with many different upstream ISPs)

* OSPF

* Routing and switching infrastructure from Cisco, Juniper, etc.

* Cisco 7600/6500 series

* Cisco Nexus data center switching platforms

* Access layer switching such as Cisco 2960/3750 series

* Layer 2 technologies such as Spanning Tree, STP, RSTP, etc.

* 8+ years of production support and design of the above technologies

* 8+ years of experience with network security technologies and best practices

* 8+ years of production support for one or more of the major firewall platforms below:

* Cisco ASA

* Juniper SSG and ISG products

* Check Point NGX

* Fortinet Fortigate

* Palo Alto

* VMWare NSX Firewalls (Edge/Distributed)

* Advanced network troubleshooting skills utilizing packet capture/analysis packages such as Omnipeek, Wireshark, etc.

* Experience writing design and implementation documents, Visio drawings, process documents, customer statements of work, etc.

* Adequate professional experience and knowledge to perform job responsibilities

* Excellent verbal, written, and interpersonal skills

* Thrives in high pressure situations

* Ability to prioritize and organize effectively

* Ability to work on multiple projects simultaneously

* Ability to work both independently and with others

* Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines

* Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

* Recent experience with network virtualization technologies such as virtual firewalls, virtual load balancers, MPLS VRFs, Nexus 1000V, etc.

* Knowledge and/or experience with spine-and-leaf network architectures

* Experience supporting the networking requirements for Multi-tenant environments.

* CCIE Certification or equivalent industry certification, knowledge or experience

* Previous experience in a customer-facing Managed Services Provider or ISP environment a plus

* Knowledge or experience with scripting languages such as Python

* Knowledge or experience working with RESTful API s and network infrastructure automation

* Knowledge or experience with automation platforms such as Ansible/Tower

* 3+ years of support and design of load balancer implementations including:

* F5 LTM & GTM

* V-Shield

* Brocade

* Riverbed

* A10

* Significant experience and knowledge of network monitoring/management technologies (SNMP, Netflow, syslog, monitoring applications, etc.)

* Advanced knowledge of DNS

* Experience with various operating systems including Windows and various flavors of LINUX

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Equal Opportunity Employer/Veterans/Disabled

Keywords: Tierpoint, St. Louis , Network Engineer III, Engineering , Saint Louis, Missouri

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